Model N is hiring a
Product Support Consultant

Summary

The Product Support Consultant 2 role at Model N involves implementing and supporting channel sales data reporting partners, requiring knowledge of relational databases, SQL, and various data formats. The role includes maintaining relationships with clients, completing functional tasks, collaborating with teams, and managing ad hoc requests. Benefits include a competitive salary, medical, dental, vision, health savings, flexible savings, commuter benefits, matching 401K, ESPP, PTO, VTO, life insurance, pet insurance, employee assistance programs, mental health programs, charitable giving, coaching, career growth, and more.

Requirements

• Solid communication skills and ability to communicate effectively and professionally with internal and external customers
• Intermediate Excel skills including formulas, linked worksheets, formatting, editing, troubleshooting
• Strong understanding of relational databases
• Ability to work off hours as required and change shifts as 24/7 coverage is needed
• Intermediate Microsoft 10, Outlook and Office Suite
• Intermediate SQL required

Responsibilities

• Analyze and implement data formats such as EDI, EDIFACT and Excel for creation and validation of data parsers
• Maintain relationships with internal and external clients and assist with identifying and resolving issues and needs
• Complete weekly/daily functional tasks, track outputs and create and document processes
• Experience monitoring ticker queue and triaging/working on tickets
• Collaborate with other members of the Tier 1 and Tier 2 support teams to ensure timely, efficient, and quality service delivery to all customers. Effectively follow established escalation process to Tier 3
• Review and understand data flow for all customers
• Work with other teams and departments to ensure efficient and optimized data processing and flow
• Interface with the Operations, Engineering, QA, CA and Partner Onboarding teams
• Manage ad hoc requests from internal and external clients

Preferred Qualifications

• Familiarity with a DBMS like Oracle or SQL Server a plus
• Knowledge of Salesforce.com and integration methods a plus
• Experience working with Business Objects a plus
• Experience working with databases or in data processing environment a plus
• Exposure and basic knowledge of a programming language required (Java a plus)
• Exposure and basic knowledge of a scripting language a plus
• Exposure and basic knowledge of XML a plus

Benefits

• Medical, dental, vision, health savings, flexible savings, commuter benefits
• Matching 401K, ESPP
• PTO, VTO, life insurance, pet insurance, employee assistance programs, mental health programs, charitable giving, coaching, career growth