Product Support Consultant

Summary

Join our team as a Product Support Consultant and thrive in a multicultural and multilingual, fully remote work environment. Provide exceptional customer support via calls, chats, and emails, building positive relationships with customers while meeting team KPIs and staying updated with cutting-edge technology. You will securely handle sensitive customer information, apply best customer happiness practices, and maintain knowledge of client products and services. Collaborate with developers and other departments in various IT companies. This role offers a fixed schedule, compensation in USD, good referral bonuses, paid training, and a focus on work-life balance and professional growth.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Experience in software application support is a must
• Familiarity with software development processes
• Ability to troubleshoot and solve technical issues efficiently
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

• Experience in technical support
• Experience with CRM systems

Benefits

• Fixed schedule: Monday to Friday, 12 PM–8 PM, Georgia time
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development