Technical Support Consultant

Summary

Join SupportYourApp, a leading Support-as-a-Service company, as a Technical Support Consultant and contribute to a global team providing technical support for tech companies worldwide. Work remotely in a multicultural and multilingual environment, mastering new skills and achieving challenging goals with a People First management approach. Provide exceptional technical support via calls, chats, and emails, resolving support inquiries of varying complexity, gathering technical information to ensure resolution, and maintaining customer satisfaction. This role requires excellent English communication skills, prior experience in tech support, strong troubleshooting and problem-solving skills, and a technical background in networking and cybersecurity.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written)
• Prior experience in tech support, desktop support, or a similar role
• Strong troubleshooting and problem-solving skills, attention to detail
• Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)
• Basic understanding of cybersecurity, working experience with ISP
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Responsibilities

• Provide exceptional technical support via calls, chats, and emails
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Gather required technical information to ensure the resolution of complex cases
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client’s products and services
• Securely work with customers’ sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

Preferred Qualifications

• Experience with Zendesk or similar CRM systems
• Experience with engineers
• Degree in computer science or information technology
• Certification in Microsoft, Linux, or Cisco
• Experience with remote desktop applications and help desk software

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development