Product Support Specialist

Summary

Join our team as a Product Support Specialist - Japanese, working remotely in the Eastern Time Zone for a Japanese financial institution. This full-time, long-term position offers a competitive salary ($52-54/hour) and 401K matching. You will perform daily application operations and maintenance on RedHat Linux environments, serve as a liaison between application and infrastructure teams, and respond to incidents. The role requires strong communication and collaboration skills, as well as experience with Oracle or MSSQL Server databases. Preferred qualifications include experience collaborating with stakeholders, basic Linux command-line skills, and project management experience.

Requirements

• Working in Eastern Time Zone
• Japanese (Business) / English (Business)

Responsibilities

• Perform daily application operations and maintenance on RedHat Linux environments
• Serve as a bridge between Application and Infrastructure teams
• Respond to incidents involving both infrastructure and applications; identify root cause and coordinate resolution with relevant teams
• Support system enhancements and updates as needed
• Escalate appropriately while ensuring smooth communication among stakeholders
• Handle minor project management tasks (e.g., WBS creation, small process improvement initiatives)
• Operate in an enterprise IT environment with a focus on reliability and service continuity
• Utilize basic database experience with Oracle or MSSQL Server

Preferred Qualifications

• Proven experience collaborating with multiple stakeholders across departments
• Basic command-line skills in Linux (not necessary to be an advanced user)
• Experience in application deployment or understanding of application-infrastructure integration
• Project management experience (PMP certification is a plus)
• Financial industry experience is nice to have, but not required

Benefits

401K match