Product Support Specialist

Summary

Join Inspiren, a leader in senior living technology, as a Customer Support and Training Specialist! You will play a key role in scaling support and data labeling teams, improving processes, and ensuring high customer satisfaction. This position requires experience in customer support, preferably in the tech industry, and strong communication skills. You will manage daily operations of data labeling, monitor support tickets, collaborate with various teams to resolve issues, and drive process improvements. The role is remote in India, offering a competitive salary and flexible PTO. Inspiren offers a supportive and collaborative environment where you can make a significant impact.

Requirements

• Proven experience in customer support or client-facing roles, preferably in a technology or software-related industry
• Strong communication skills, both written and verbal, with the ability to effectively convey technical concepts to non-technical users
• Excellent problem-solving abilities and attention to detail, with a focus on delivering high-quality solutions and support
• Ability to manage multiple priorities and tasks in a fast-paced environment, while maintaining a positive attitude and customer-centric mindset

Responsibilities

• Assist with the daily operations of data labeling services, prioritizing accuracy, efficiency, and adherence to quality standards
• Monitor and address incoming support tickets, including escalating Level 1 issues to the engineering team
• Collaborate with Implementation, Clinical Success, Product Management, and Engineering teams to investigate, escalate, and resolve internal and external issues
• Drive necessary process improvements within the data labeling and ticketing workflows

Preferred Qualifications

Familiarity with Zendesk or similar ticketing systems is highly desirable

Benefits

Flexible PTO