Product Support Specialist

Summary

The job is for a Product Support Specialist at Subsplash, a mission-driven tech company with over 280 employees. The role involves providing world-class customer service, troubleshooting technical issues, collaborating across departments, and contributing to the team's knowledge base. The ideal candidate should have 1-2 years of experience in a technical or customer service environment, excellent communication skills, high emotional intelligence, and a college degree or equivalent professional experience/training.

Requirements

• 1-2 years experience in a technical and/or customer service environment
• Proven understanding of various operating systems and personal electronics
• Ability to learn new and complex technologies
• Excellent communication skills and high emotional intelligence
• College degree or equivalent professional experience/training (I.E. Coding bootcamps)
• Experience using systems like Salesforce, JIRA, Google Apps, etc
• Sharp critical thinking skills, sound judgment and decision making ability, and both the ability and willingness to clearly articulate your ideas
• An inherent sense of the value of collaboration
• The ability to work both collaboratively and independently
• Proven ability to work in a fast-pace environment where the client is always first
• Proven ability to troubleshoot and problem-solve
• Basic coding knowledge

Responsibilities

• Contribute to daily support inquiries, both externally and internally, through written and verbal communication
• Troubleshoot complex technical issues
• Logging and communicating the status of various bugs and requests
• Become a platform and industry expert through continued training and curiosity
• Contribute to our team’s written knowledge base, documenting answers and instructions as new scenarios arise
• Collaborate across departments in an effort to provide our clients with smooth and efficient service

Benefits

• Generous Paid Time Off
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Short and long term disability and life insurance all free of charge
• Competitive Compensation
• 401k Matching
• Professional Development
• Top of the Line Equipment
• Referral Program
• Parental Leave
• Family-Friendly Culture
• The chance to work side-by-side with thought leaders in emerging tech