Product Support Specialist

Summary

Join Tremendous, a fast-growing, fully remote company, as a Product Support Specialist. You will be the first point of contact for customer inquiries via email, chat, and phone, acting as a first-level problem solver. This role requires strong communication skills, empathy, and the ability to multitask. You will contribute to improving our platform by gathering customer feedback and updating internal knowledge banks. Tremendous offers competitive pay, equity, benefits, and a flexible remote work environment within the Americas. We encourage applications even if you don't meet every requirement.

Requirements

• A bachelor's degree
• 0-2 years experience in a customer-facing role
• Effective communication skills, particularly the ability to write clearly and concisely
• Composure, patience, and empathy for interacting with users
• The ability to multitask, prioritize responsibilities, and stay organized
• A proactive, get-things-done attitude
• The ability to learn and adapt quickly
• A sense of humor
• A curiosity for the Tremendous platform/product

Responsibilities

• Be the first point of contact for customer questions through email, chat, and phone
• Become a product expert and function as a first-level problem solver
• Escalate issues to the appropriate team while maintaining communication with the affected user
• Understand and gather customer feedback trends to help our product team prioritize future projects
• Update and contribute to our internal knowledge banks and external help articles
• Collaborate with your team to build strong relationships, establish ownership of responsibilities, and improve the efficiency of our processes
• Be friendly, compassionate, and solution-oriented with both our users and the Tremendous team

Benefits

• Competitive pay, equity and benefits
• The base salary for this role is $70,000 - $75,000
• We're a fully remote company. Work from wherever you want in the Americas