Associate Product Support Specialist

Summary

Join Bloomreach's expanding Engagement Support Team as an Associate Product Support Specialist. You will provide consulting to users via live chat and other channels, addressing product, technical, and marketing questions related to the Bloomreach Engagement platform. This role requires problem-solving skills, analytical thinking, and advanced English proficiency. Previous client-facing experience in support or marketing is essential. Bloomreach offers a flexible work environment, comprehensive benefits including medical insurance, retirement benefits, and generous paid time off, along with opportunities for professional development and wellness programs. Become an expert on the Bloomreach Engagement platform and contribute to a collaborative and supportive team.

Requirements

• Basic understanding of HTML, CSS, JS
• Problem solving skills (from identification to resolution)
• Analytical thinking and ability to learn quickly
• English language (advanced or native level)
• Interest in data analytics and online marketing
• Know how to communicate and build relationships over time with clients
• Previous work experience in a client facing role, support or in marketing

Responsibilities

• Provide consulting to Bloomreach Engagement users through live chat or other channels if needed, covering topics such as: Product and technical questions about the Bloomreach Engagement platform and related technologies (Shopify, Google BQ, push notifications)
• Questions about different marketing related topics (e.g. emailing)
• Helping our clients understand how to create reports, segmentations, campaigns or analyses in their respective projects
• Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
• As an expert, provide help to other consultants with advanced use-cases

Preferred Qualifications

• Understanding of the link between frontend and backend, network requests
• Basic understanding of programming (algorithms, conditions, cycles)
• More than 1 year of experience in SaaS company

Benefits

• Annual medical insurance coverage for yourself and your dependents
• Annual master health check-up up to 4000 INR per month
• Statutory retirement benefits (Provident Fund Gratuity)
• Flexible working hours
• 5 paid days off to volunteer
• People Development Program -- participating in personal development workshops on various topics run by experts from inside the company
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges
• Subscription to Calm - sleep and meditation app
• ���DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location
• Everyone gets to participate in the company's success through the company performance bonus
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• We reward & celebrate work anniversaries -- Bloomversaries!