Production Orders Administrator

Summary

Join the Xometry UK Ltd team as a Production Orders Administrator and contribute to the future of manufacturing! This role focuses on ensuring smooth production order execution by monitoring orders, coordinating with suppliers, resolving customer and supplier issues, and overseeing logistics and quality control. You will be responsible for communication, problem-solving, and financial tracking. The position requires experience in procurement, logistics, or order management, proficiency in English, and strong problem-solving skills. It's a remote, full-time contract position offering a fixed rate, significant annual loyalty bonus, overtime pay, a corporate laptop, free language courses, and various benefits.

Requirements

• Fluent in spoken and written English, capable of handling complex conversations with UK-based customers and international partners
• 1+ years in procurement, logistics, or order management, preferably with engineering orders and transactional IT systems for automated processes
• Enthusiastic about learning and understanding each situation, thinking beyond templates, and addressing unique customer needs
• Capable of maintaining composure during high-stress situations and making thoughtful decisions independently
• Able to streamline tasks, follow detailed processes, and adapt work for ongoing automation efforts
• Willing to address urgent issues beyond standard hours (paid overtime), contributing to a fast-paced and adaptive team environment

Responsibilities

• Monitor and document production orders in CRM and ERP systems, ensuring all stages proceed smoothly
• Engage production partners from our database, optimising the production process
• Tackle issues directly with customers and suppliers over the phone or in written communication, demonstrating thorough understanding and a solutions-oriented approach
• Oversee deadlines, coordinate logistics, and conduct quality control on completed products
• Follow up on payment statuses, liaising directly with customers when needed
• Identify and resolve atypical problems, maintain calm under pressure, and make sound decisions without immediate supervision

Preferred Qualifications

Experience with engineering orders and transactional IT systems for automated processes

Benefits

• Remote full-time job
• Contract with an IE (Individual Entrepreneur). Payments once a month
• Fixed rate depending on the career level
• Significant annual loyalty bonus
• Overtime hours are possible for this position
• Corporate Laptop
• Free corporate language courses
• Team spirit and friendly atmosphere: we work in an open, friendly and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone
• Development opportunities: we are a fast growing company, each new task is an interesting challenge for the team
• Ongoing free of charge well-being activities for our people, charity projects worldwide
• Flexibility: speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions and remain effective in the face of uncertainty
• Well structured onboarding plan for new employees combining all in one process, technology, and systems components