Production Orders Administrator

Summary

Join Xometry's Operations team as a Production Order Administrator! This remote, full-time role focuses on managing the execution of production orders through our manufacturing partner network. You will supervise order processing, select contractors, support manufacturing processes, track payments, and resolve issues with customers and manufacturers. The ideal candidate is fluent in English and French (B2 level or higher), has at least one year of relevant experience, and is comfortable working independently and handling urgent requests outside of business hours. Xometry offers a competitive salary, significant annual bonuses, a corporate laptop, free language courses, and a supportive team environment with opportunities for professional development.

Requirements

• Speak fluently and conduct business correspondence (at level of B2 or higher) in English and French languages
• Have at least 1 year of relevant experience (procurement / logistics / order management)
• Be ready to solve problems that differ from the base scenario
• Show willingness to work overtime (paid). Be available for urgent questions outside of business hours
• Want to work in a fast growing business environment
• Be willing to systematize own work, and participate in the task of process automation
• Have a comfortable workplace with stable internet access and the possibility to participate in conference calls (position is 100% home office)

Responsibilities

• Supervise the processing of production orders, and document in internal CRM and ERP systems
• Select suitable contractors in the database of the production partners
• Support the manufacturing process: control of dates and dispatch, organization of delivery and quality control of the products
• Track payments, and work with customers
• Solve problems and special cases with customers and manufacturers that occur during order processing
• Achieve results despite the difficulties encountered

Preferred Qualifications

• Have experience in working with engineering orders
• Have experience with transactional IT systems for the automation of sales, production and logistics processes

Benefits

• Remote full-time job
• Fixed rate depending on the career level
• Significant annual loyalty bonus
• Overtime hours are possible for this position
• Corporate Laptop
• Free corporate language courses
• Team spirit and friendly atmosphere: we work in an open, friendly and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone
• Development opportunities: we are a fast growing company, each new task is an interesting challenge for the team
• Ongoing free of charge well-being activities for our people, charity projects worldwide
• Flexibility: speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions and remain effective in the face of uncertainty
• Well structured onboarding plan for new employees combining all in one process, technology, and systems components