Production Support Engineer

Summary

Join NinjaHoldings as a Production Support Engineer and become part of the Operations department, focusing on resolving Tier 3 operations tickets and restoring service for individual customers. This role involves investigating platform bugs, repairing damage, advising operations teams, and collaborating with Engineering and Product teams to troubleshoot issues. You will also contribute to automating tasks, consulting on features for the internal Call Center application, and maintaining support documentation. The ideal candidate possesses 3+ years of professional experience, programming language proficiency (e.g., Ruby, Python, JavaScript), SQL experience, Linux command-line fluency, debugging skills, and experience with three-tier web applications. The position offers a competitive salary and benefits package, flexible remote work, and a dynamic startup culture.

Requirements

• 3+ years of professional experience (if not, be ready to demonstrate similar equivalency)
• Experience with at least one programming language (i.e. Ruby, Python, JavaScript, etc)
• Experience writing SQL
• Fluent in Linux based command line environments
• A talent for debugging and solving problems with practical solutions
• Experience building, maintaining, operating, and debugging three tier web applications
• Strong ability to assess, communicate and correct complex problems at a fast pace
• Strong verbal and written communication skills

Responsibilities

• Investigate potential bugs in the platform reported by Operations teams
• Repair damage caused by issues in the platform or its external vendors
• Advise Operations on technical matters and automate tasks specific to their needs
• Work with Engineering and Product teams to troubleshoot ongoing issues and inform future development and test cases
• Consult on features for our internal Call Center web application used to manage our customer accounts
• Create and maintain support documentation of in-house knowledge and procedures

Preferred Qualifications

• Experience as tier 3 Production Support
• Experience building and debugging Ruby on Rails applications
• Extensive experience writing SQL for complex debugging and/or reporting purposes

Benefits

• Competitive salary and benefits package
• Flexible, remote work
• Fun, fast-paced work environment
• Dynamic start-up culture
• Convenient downtown Chicago office located in the heart of the city
• Equal opportunity employer