Professional Development Manager

Summary

Join MagicSchool, a leading generative AI platform for teachers, as their Professional Development Manager. You will lead complex training initiatives, manage large-scale professional development campaigns, and collaborate with customer success and education teams. This role demands expertise in professional development, operations, and LMS/online learning platforms. You will design, deliver, and optimize training programs to drive engagement and platform adoption, working both remotely and on-site. The position requires strong analytical skills, experience managing contractors, and a proven track record in professional development operations. MagicSchool offers a flexible work environment, unlimited time off, employer-paid health insurance, stock options, 401k matching, and a wellness stipend.

Requirements

• Data-Driven Strategy: Strong ability to analyze training effectiveness and adapt programs to improve customer outcomes
• Professional Development Facilitation: Experience facilitating and running professional development sessions for teachers
• Managing Contractors: Experience managing contractors delivering professional development for organizations, schools, and districts
• LMS and Online Learning: Experience working with learning management systems (LMS) and online learning platforms, including designing and delivering content through LMS tools
• Professional Development Operations: Experience in professional development operations, including coordinating training logistics, managing budgets, and scaling training programs
• Hiring and Onboarding: Proven experience hiring, onboarding, and managing professional development contractors at scale

Responsibilities

• Enhance Customer Engagement in Development Programs: Define and achieve a 25% increase in participation rates and engagement scores in customer professional development programs within the next 6 months by optimizing training content and delivery methods based on participant feedback and engagement data
• Accelerate Time to Competency: Define and reduce the average time for customers to reach competency with key features by 30% within the next quarter through improved onboarding and targeted training interventions, as measured by time-to-competency metrics and feedback from customer assessments
• Increase Monthly Active Users (MAU) through Training Initiatives: Drive a 20% increase in Monthly Active Users (MAU) within the next 6 months by implementing effective professional development programs that encourage the adoption and regular use of features, as evidenced by tracking user activity and engagement post-training
• Build Capacity and Scale for Professional Learning: Successfully create and execute a plan to build capacity to meet business needs which may include hiring, onboarding, and scaling a network of professional development facilitators (contracts, companies, etc.) to support content creation and delivery by the end of Q2 . Ensure that contractors are equipped with the necessary training, resources, and guidance to deliver high-quality professional development sessions aligned with MagicSchool’s standards

Preferred Qualifications

• Teaching Experience: Direct experience in the classroom as a teacher
• Training Design: Experience designing and refining professional development programs based on participant feedback and engagement data
• National and International Experience: Experience delivering professional development programs both nationally and internationally
• EdTech Industry Experience: Background in the education technology sector or working with educational platforms
• Customer Success Collaboration: Experience working closely with customer success teams to align training initiatives with customer needs and business goals

Benefits

• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live
• Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need
• Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums
• Every employee is offered generous stock options, vested over 4 years
• Plus a 401k match & monthly wellness stipend