Professional Learning Specialist

Summary

Join Everway, a dynamic organization born from the merger of Texthelp and n2y, and become our Professional Learning Specialist! You will deliver engaging training to customers through webinars, virtual sessions, and in-person events. This role also involves developing and enhancing learning content. The ideal candidate is passionate about education, excels at communication, and thrives in creating positive learning environments. This position requires approximately 35% travel. We offer a collaborative and innovative work environment where diversity is embraced and empowered. We are committed to advancing learning, understanding, and communication globally.

Requirements

• 3+ years of experience in delivering professional learning or training, preferably within an educational technology or SaaS environment
• Strong facilitation skills, with experience delivering live, interactive webinars, virtual training, and group workshops
• Ability to create engaging and interactive learning content that caters to various learning styles and meets customer needs
• Excellent communication skills, both written and verbal, with the ability to present complex concepts in a clear and relatable way
• Experience using virtual learning platforms (e.g., Zoom, Microsoft Teams, Google Meet) and learning management systems (LMS)
• Strong organizational skills with the ability to manage multiple projects and deadlines effectively
• A customer-centric mindset with a passion for helping customers achieve their goals through learning

Responsibilities

• Deliver live (virtual or in-person), interactive webinars, training sessions, and workshops to customers, ensuring they have the knowledge and tools to effectively implement and use our products
• Create an engaging and interactive learning environment by utilizing a variety of instructional methods, including demonstrations, Q&A, discussions, and hands-on activities
• Assist in the development and refinement of training content, including course materials, video tutorials, and product documentation, to ensure consistency and relevance
• Collaborate with internal teams to gather insights and feedback on customer needs, helping to shape the direction of training content and customer learning experiences
• Provide on-demand and just-in-time learning experiences, ensuring customers can access relevant training and resources when needed
• Evaluate the effectiveness of training sessions, gathering customer feedback and utilizing data to continuously improve training delivery and content
• Support customers with follow-up assistance and troubleshooting related to the training topics covered in the sessions, ensuring a high level of customer satisfaction
• Assist with the development and enhancement of overall Professional Learning experiences, identifying areas of opportunity for process improvements or new offerings
• Work closely with cross-functional teams to ensure training is aligned with customer needs, product updates, and strategic business goals
• Stay up to date with industry trends and best practices in instructional design, educational technology, and adult learning to bring fresh ideas to training initiatives

Preferred Qualifications

• Experience in instructional design or content development, with familiarity in using tools like Articulate Storyline, Camtasia, or Adobe Captivate
• Familiarity with the education sector, particularly K-12 or higher education, and an understanding of the unique challenges educators and administrators face
• Experience in developing self-paced learning materials, such as e-learning courses, videos, or resource guides
• Bachelor’s degree or equivalent experience in education, instructional design, or a related field

Benefits

• Health, dental, vision, life, and disability insurance
• Company matching 401(k) savings plan
• Flexible time off plans