Professional Services Specialist

Summary

Join Togetherwork as a Professional Services Specialist for a temporary position lasting until December 2025. You will manage projects enhancing the customer journey for higher education clients, focusing on training, presentations, and documentation. This role demands strong project management, communication, and problem-solving skills. You will collaborate with cross-functional teams and directly interact with clients. The position requires at least two years of experience in training development or client-facing roles. A competitive salary and benefits package is offered.

Requirements

• At least 2 years of experience in training development, project management, or similar client-facing roles, with a focus on training end-users and creating effective learning materials
• Excellent project management and organizational skills with the ability to multi-task
• Exceptional written and verbal communication skills, including process documentation, persuasive writing, public speaking, and relationship-building
• Skilled in examining and re-engineering operations and procedures to develop repeatable processes
• The ability to simplify and explain complex logic and processes in a manner that is easy to understand
• Strong customer-focused approach with proactive communication and responsiveness to inquiries, ensuring high levels of satisfaction
• Proficiency in Microsoft Office, Adobe Acrobat, and other presentation tools, with the ability to leverage technology for effective training and communication

Responsibilities

• Oversee projects to ensure satisfactory timeline completion as expected by internal and external customers
• Lead meetings with customers and/or their vendors to extract and document requirements
• Provide ongoing updates and track progress throughout project
• Provide timely consultation for problem resolution
• Provide high level of customer service throughout duration of the project
• Maintain thorough knowledge of all Higher Education/Fraternal products and services
• Create and maintain training materials and documentation, to include videos, knowledge bases, Learning Management System (LMS) courses, and other in-app help for products and services
• Facilitate training sessions, either virtual or in person, to external users for all products and services
• Assist other team members as needed with preparation for training events
• Collaborate with other cross-functional teams and departments to create and execute customer communication and education plans
• Coordinate ongoing training and education to ensure users are positioned to maximize benefit of products and services
• Provide insight to improve customer education resources

Preferred Qualifications

• Bachelor’s degree
• Experience in training software users and facilitating effective learning sessions
• Hands-on experience editing training videos and working with Learning Management Systems (LMS)
• Proficiency with Monday.com is strongly preferred
• Familiarity with fraternal organizations is strongly preferred
• Membership in a fraternity or sorority is a plus

Benefits

• $1,000 employee referral bonus
• Discretionary bonuses
• Long term incentives
• Flexible paid vacation/personal time policy
• 6 weeks paid parental leave