Professional Services Engineer

Summary

Join Aisera's dynamic team and be a part of revolutionizing the industry by driving the deployment and use of cutting-edge Conversational AI solutions. As an AI Customer Success team member, you will partner with stakeholders to understand customer requirements and lead all technical aspects of onboarding, including setting up integrations, designing and implementing RPA, and running health checks. You will define best practices for customers to maximize their use of Aisera's AI solutions, troubleshoot integration issues, and collaborate with cross-functional teams. This highly visible role offers unbound growth opportunities and requires U.S. Citizenship. Aisera is a leading provider of AI Copilot solutions, using Generative AI to facilitate business transformation and drive revenue growth through a self-service model. The company has received numerous awards and recognitions for its innovation and growth.

Requirements

• 3+ years of hands-on software implementation & integration experience working directly with customers collecting requirements and providing solutions
• Proficiency in integration technologies such as SSO, REST APIs, Web Services and Software integrations
• Scripting experience required in (any one) JavaScript, Java or Python
• A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment
• Comfortable in a startup environment as we move quickly and wear many hats in a dynamic environment
• Excellent communication skills and the ability to work effectively in a collaborative team environment
• U.S. Citizenship is required
• Bachelor’s or higher degree in computer science, engineering, or related technical field

Responsibilities

• Be the primary technical point of contact for customers
• Lead the end-to-end integration lifecycle, from requirements analysis to design, development, testing, deployment, and support
• Develop custom workflows/RPAs based on customers’ requirements
• Troubleshoot and resolve integration issues, ensuring the stability and reliability of integrated systems
• Triage any technical issues reported by customers and work with Engineering toward the resolutions
• Collaborate with cross-functional teams to gather requirements and provide technical guidance on integration solutions
• Stay current with the most recent changes to our product and educate customers on our offerings and updates
• Mentor junior team members and share best practices to foster a collaborative and knowledge-sharing environment
• Stay current with industry trends and emerging technologies, providing recommendations for continuous improvement