Professional Services Engineer

Summary

Join KnowBe4 as a Professional Services Engineer and be a key technical resource supporting post-sales activities and customer success. You will combine product expertise with strong customer relationship skills to ensure successful implementation, configuration, and ongoing support of Egress solutions. This role requires a broad knowledge of the Egress product portfolio, excellent troubleshooting abilities, and the capacity to work closely with customers. You will develop and maintain comprehensive knowledge of products and security awareness practices, implement and configure Egress solutions, and build strong customer relationships. The position also involves recording and tracking customer deployment activities, supporting colleagues, and adhering to security awareness practices. You will work closely with the Account Management team to ensure customer value and independently troubleshoot and resolve technical issues.

Requirements

• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Minimum of 1 year experience in similar or related position
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision

Responsibilities

• Develop and maintain comprehensive knowledge of products and security awareness practices
• Implement and configure Egress solutions for small to mid-sized business customers post-purchase
• Build and maintain strong relationships with key customer contacts
• Record and track customer deployment activities
• Support Snr. Professional Services colleagues and mentor junior team members as needed
• Adhere to and promote security awareness practices in accordance with ISMS procedures
• Work closely with the Account Management team to ensure customers receive value from their purchased solution(s)
• Independently troubleshoot and resolve the majority of technical issues, seeking assistance from senior colleagues for more complex problems
• Complete all policy requests received from customers or when supporting other team members

Preferred Qualifications

• Two-year degree preferred
• Familiarity with firewall and email protocols is preferred

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• A relaxed dress code