Nozomi Networks is hiring a
Professional Services Engineer

Summary

The job is for a Professional Services Engineer at Nozomi Networks, a leader in OT and IoT Cybersecurity. The role involves providing post-sales consulting, technical services, project management, and acting as a technical focal point in managing communications with partners. The candidate should have experience in customer-facing roles as a Security Consultant, System Integrator or System Engineer, with strong knowledge of network security and information security principles.

Requirements

• Experience working in customer-facing roles as a Security Consultant, System Integrator or System Engineer
• Extensive experience in network security in a support, design, consultancy or operations role
• Strong knowledge of common networking and security protocols and applications
• Detailed technical experience in the installation, configuration and operation of security appliances in large complex environment
• Strong knowledge of information security principles
• Experience with Unix, virtualization technologies, scripting, API integration
• Excellent troubleshooting skills
• Good communication (written and verbal) and presentation skills
• Ability to work on a team or lead a team depending upon the specified project
• Ability to work well under pressure and handle confrontation when necessary
• Ability to react to project adjustments and alterations promptly and efficiently
• Dedicated to achieving goals
• Strong work ethic
• Availability and willingness to travel (50% working time)
• Good written and spoken English proficiency

Responsibilities

• Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
• Provide post-sales consulting, collaborating with customers and partners on key engagements
• Provide timely, quality and cost-effective technical services
• Develop and deliver complex proof-of-concept projects and technical workshops
• Serve as the technical expert on project teams with the customer providing technical direction, interpretation, and alternatives
• Allow customers to realize the best outcomes out of Nozomi Networks technology
• Provide complex solutions in customer environments and execute/document said solutions by self or as a team leader
• Follow up with customers for resolution of issues or new feature requests, interacting internally with the Research and Development Team as needed
• Act as a technical focal point in managing communications with partners, to deliver the right messages and to receive the feedback from the field
• Ensure client needs are met and deliverables produced on time according to specified project deliverables/scope
• Document and template necessary documentation packages for customers (i.e. high/low level design documentation, method of procedure, test plans, configuration templates, and scripts)
• Develop and maintain core competency on Nozomi Networks' entire product line and technologies
• Write white papers, tech notes and other high-level documentation as required
• Delivering knowledge transfer to client staff
• Provide project management or input to project management for engagements

Benefits

• Health & Wellness benefits
• Financial benefits
• Work-Life Balance benefits (Unparalleled Flexible Time-Off)