Project Coordinator I

Summary

Join User Interviews, a fully remote company committed to a strong remote culture and continuous improvement, as a Project Coordinator I. You will play a pivotal role in managing client projects and recruitment needs, ensuring customer satisfaction through excellent communication and support. This full-time position requires 1+ years of client-facing experience and a strong work ethic. The role involves managing researcher projects, handling customer communications, and contributing to team brainstorming sessions. User Interviews offers a competitive hourly rate, comprehensive benefits, and opportunities for professional development.

Requirements

• 1+ years of experience in a client-facing role (i.e.,account management, project management, customer support, etc.)
• Bachelor’s degree strongly preferred
• Down-to-earth self-starter
• Excited by the idea of joining an early-stage and lean startup
• Comfortable with ambiguity
• Candidates must be located in the United States and authorized to work without any Visa sponsorship

Responsibilities

• QA & launch recruitment for our researchers submitted projects
• Manage the ongoing recruitment and full lifecycle of our researchers projects
• Handle proactive outreach to researchers regarding their projects
• Cover other team members when they are out of office
• Serve as the product expert, keeping up to date with new product releases and features
• Handle incoming customer communications, providing excellent & timely support and troubleshooting when necessary
• Bring ideas and brainstorms to the forefront related to our team goals
• Coverage on holidays, optional and not required

Preferred Qualifications

• Startup experience
• Zendesk experience
• Experience handling a larger volume of projects
• Experience at a User Research Agency

Benefits

• Hourly Pay: $24/hr (40 hours/week with opportunities for overtime)
• Performance-based incentive plans
• 100% premium covered medical + dental employee coverage
• Annual membership to One Medical Group & Talkspace
• 401k + employer contribution
• 4 weeks of PTO to start + accrue an additional day per year of employment
• Unlimited wellness days - Sick? Doctors appointment? Mental health day? We’ve got you covered
• Flexible, paid parental leave
• Stock options for every employee
• $250 Office setup budget
• $50/month Work From Home stipend
• $250 annual L&D stipend
• Awards for 360-degree recognition, work anniversaries, & birthdays
• Annual Company Retreat