Care Access is hiring a
Project Lead

Summary

Join our team at Care Access as a Project Lead in the Clinical Delivery department, where you will drive outcomes of global client projects, develop project plans, and communicate with clients to implement and monitor impact. As a senior-level individual contributor, you will be accountable for client satisfaction, project delivery, and budget management.

Responsibilities

• Drive outcomes of global client projects across the Clinical Delivery service lines according to the scope of work
• Develop project plans and strategies for successful delivery of results for client projects
• Communicate with client and project teams to implement and monitor impact of the services, project strategy, and tactical plans
• Make operational and tactical recommendations and adjustments as needed to deliver the outcomes expected by the client
• Manage the scope of work, objectives, quality, and deliverables and other activities of assigned projects
• Host regular calls with clients to present project progress including KPIs and other metrics, escalation, and adaptations to strategy
• Prepare meeting agendas and circulate meeting minutes, follow-up on action items for self and teammates
• Make decisions that drive the success of the project and optimize the experience for the client
• Track quality metrics regarding the performance of the team, work with management to correct concerning trends
• Analyze and understand study protocols and how Clinical Delivery services can optimize study performance, then manage that optimization
• Serve as primary operational point of contact for client and build strong rapport with them
• Manage project budget to deliver value to client and meet financial goals of company, including monthly invoicing and forecasting
• Coordinate project activities for study team and clients to ensure project milestones and deliverables are met
• Develop and implement risk management plans
• Support continuous improvement to ensure quality measures are met and improving overall capability
• Identify expanded and new services for Clinical Delivery to support industry needs and help build them
• Collaborate with other PLs to ensure a consistent, high quality delivery of projects by the holistic department