Project Manager

Summary

Join AcuityMD, a software and data platform accelerating access to medical technologies, as a Project Manager. Lead multiple customer implementation projects, managing scope, timelines, and deliverables. Serve as the primary customer contact during onboarding, ensuring clear communication and strong relationships. Develop and maintain detailed project plans, tracking progress and proactively resolving issues. Coordinate across internal teams for seamless onboarding. Facilitate customer training and enablement sessions. Continuously assess and improve implementation methodology. Provide regular status updates to internal stakeholders and customers. This role requires 4+ years of project management experience, preferably in SaaS or technology, with a proven track record of managing customer-facing projects. Strong organizational, communication, and relationship-building skills are essential, along with experience working cross-functionally and proficiency in project management tools.

Requirements

• 4+ years of project management or professional services experience, preferably within a SaaS or technology company
• Proven track record of managing customer-facing projects from kickoff to completion
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Exceptional communication and relationship-building skills, with a focus on customer success
• Experience working cross-functionally with technical and business teams
• Proficiency in project management tools (e.g., Asana, Jira, Smartsheet)
• Ability to anticipate challenges, manage risks, and solve problems effectively

Responsibilities

• Lead multiple customer implementation projects simultaneously, managing scope, timelines, and deliverables
• Serve as the primary point of contact for customers during onboarding, ensuring clear communication and strong relationship-building
• Develop and maintain detailed project plans, tracking progress and proactively resolving issues before they impact timelines
• Coordinate across internal teams — including Product, Engineering, Customer Success, and Sales — to ensure a seamless onboarding process
• Facilitate customer training and enablement sessions to ensure adoption and long-term success with the AcuityMD platform
• Continuously assess and improve our implementation methodology, incorporating best practices and lessons learned
• Provide regular status updates to both internal stakeholders and customers, ensuring transparency and alignment

Preferred Qualifications

• Experience in MedTech, healthcare, or other regulated industries
• PMP, CSM, or other relevant project management certifications
• Familiarity with change management practices

Benefits

• Remote work : AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees
• Flexible PTO : Generous time off and flexible hours give you the freedom to do your best work
• Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents
• Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings
• Parental Leave: 6-12 weeks of fully-paid, flexible parental leave
• Competitive compensation with equity upside