Project Manager

Summary

Join Alpaca as a Project Manager and leverage your cross-functional expertise to coordinate with global enterprise customers, guiding integrations from conception to launch. You will align technical teams, manage timelines, mitigate risks, and ensure deliverables meet strategic objectives. Responsibilities include owning end-to-end project management for enterprise launches using brokerage APIs, collaborating with internal and external stakeholders, facilitating weekly partner check-ins, tracking project status, helping partners navigate onboarding, and documenting processes. The ideal candidate will be the face of Alpaca to enterprise businesses, providing updates to leadership, staying updated on product development, and establishing themselves as an API subject matter expert. This role requires strong communication, troubleshooting, and solutioning skills. You will also create internal and external resources for partners and internal teams.

Requirements

• 2+ years of enterprise-level business project management experience with strong process, analysis, design, and documentation skills
• Strong verbal and written communication skills for English-speaking clients to drive clarity on goals, set expectations, and collect feedback
• Demonstrated problem-solving ability and attention to detail to deliver high-quality output while meeting deadlines
• Flexibility to work with customers around the world
• Familiarity and interest in FinTech, financial markets, and investing applications
• Experience with communication and project management tools such as Slack, JIRA, Confluence, Basecamp and Google Workspace
• Startup mindset
• Sales and customer success background leading the customer’s experience
• Training/enablement experience
• Brokerage/stocks experience
• Crypto experience
• Familiarity with metabase
• Experience with modern APIs (REST, Websockets, Server Sent Events)
• Experience with enterprise software implementations
• Technical troubleshooting skills
• Experience with issue management (JIRA) and API logging tool
• Familiarity with Postman and curl requests

Responsibilities

• Own end-to-end project management for enterprise launches using our brokerage APIs (equities, crypto, options, and more)
• Collaborate with external stakeholders (product, engineering, compliance teams, etc.) to scope, plan, and execute integration timelines
• Work cross-functionally with internal teams (BD, engineering, legal, compliance, operations and customer success) to resolve issues and align on resources
• Facilitate weekly partner check-ins, drive action items, and ensure progress toward key deliverables
• Track and report on project status, risks, and dependencies to internal leadership and partner stakeholders
• Help partners navigate onboarding requirements, such as KYC, AML and regulatory disclosures
• Document processes and continuously improve onboarding frameworks to scale future partner integrations
• Be the face of Alpaca to some of the largest enterprise businesses in their respective regions
• Provide updates to Alpaca’s leadership team, being transparent with successes, blockers and solutions
• Stay updated on internal product development timelines, and work closely with the technical teams to roll out new features to partners
• Establish yourself as a subject matter expert on Alpaca’s API and collaborate with fintechs around the world
• Ensure feature requests by partners are communicated to the technical teams and are adequately prioritized
• Support the success team with advice on integration items, including new products
• Solutionize for partners targeting key regions Alpaca is focusing on, driving the company's mission to open financial services to everyone on the planet
• Create internal and external resources that can be leveraged by both partners and internal teams

Benefits

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card