Project Manager

Summary

Join Dialpad's Professional Services team as a Project Manager and contribute to the success of our clients. You will work closely with various teams, including Sales, Customer Success, and Support, to ensure smooth onboarding and deployment of Dialpad products. Your responsibilities include leading customer deployments, conducting training sessions, and utilizing Smartsheet for project management. The ideal candidate possesses strong digital communication skills, experience with SaaS project management, and familiarity with cloud-based communications. This role requires working US core hours (6am - 5pm Pacific Time) remotely with excellent internet connectivity. Dialpad offers a comprehensive benefits package, including medical, dental, vision, cell phone and internet stipends, gym membership reimbursement, and professional development opportunities.

Requirements

• Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions
• Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions and collaborative sessions
• Excellent internet connectivity required

Responsibilities

• Work closely with your manager as well as the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings
• Start to network with teams you will be working closely with such as Sales, Customer Success, and Support
• Work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the PM role and the Professional Services team
• Begin to shadow your team mates calls to get a good understanding of the Dialpad deployment process
• Learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment
• Incorporate Dialpad’s methodology into your deployment plans within Smartsheet
• With the help of the Professional Services management team you’ll work directly with customers and lead their deployments
• Host end-user and admin training sessions for our customers to get them educated on Dialpad products and assist with change management

Preferred Qualifications

• Experience in SaaS project management will be beneficial to help you onboard quickly and also provide insight into areas of opportunity
• You are familiar with Smartsheet and have familiarity with cloud-based communications

Benefits

• An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees
• Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
• Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year