Remote Project Manager
at Eurofins

Summary

Join Eurofins Environment Testing (USA) as a Project Manager to coordinate and manage clients' projects through all phases of laboratory operations. The PM role fosters and develops client relationships in support of the laboratory mission.

Requirements

• BS/BA in Chemistry/Sciences or related field (four years related experience may substitute for a degree)
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
• 6 months of client-relationship/customer service experience required
• Candidates with 2-3 years client service experience preferred
• Prefer some bench chemist or field experience
• Requires additional lab training in methods and QA across multiple departments

Responsibilities

• Project set-up both commercial and Department of Defense programs
• Project review in LIMS
• Sets up project
• Adds any project notes (special reporting and invoicing instructions, etc.)
• Reviews project documentation
• Adds any project documentation to central repository
• Sets up client for TotalAccess/My EOL
• Manages purchase orders, task orders, contracts, and change order requests
• Verifies that lab compound lists and limits meet project requirements for new projects not quoted
• Adds any project specific limits / lists to LIMS
• Deliverable assignment and delivery route
• For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed
• Communicates project details to operations
• Initiates project kick off call with client and pertinent staff, if needed
• Engages work share labs, service centers, and non-Eurofins Environment Testing locations as needed for new projects not quoted
• Works with operations to ensure adequate capacity for incoming work (forecasting)
• Provides updates to operations on upcoming work
• Familiarity with state and national program requirements as it pertains to work mix
• Create bottle orders
• Schedules courier or field sampler, if needed
• Confirms non-Eurofins Eurofins Environment Testing subcontract labs are on the approved list and set-up as vendors for new work
• Initiates approval process for any subcontract labs not on the approved list
• Generates subcontract paperwork
• Generates accounting software requisition when sending subcontract samples
• Verifies that lab certification meets project requirements
• Verifies that lab compound lists and limits meet project requirements for new quotes
• For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits a helpdesk ticket
• Engages work share labs, service centers, and non- Eurofins Environment Testing locations as needed for new quotes
• Provides supporting documentation to client as needed (contact list, bottle table with preservation, etc.)
• Sample Receipt
• Communicates any issues to clients for duration of project
• Manages incoming work for Rush and short holds
• Reviews log-in
• Resolves log-in issues with client
• Informs client of any log-in discrepancies
• Sets samples to “available” after review
• Sends client sample receipt confirmation
• Reviews draft invoice
• Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing
• Reporting
• Client specific report requirements
• Reviews job list daily and manages due dates
• Communicates any expected delays to clients before the job due date
• Confirms any data anomalies (filtered > dissolved, deviations from historicals, etc.) with operations before submitting to client
• Reviews reports and EDDS before issuing to the client
• Confirms correct report format and EDD format is used
• Creates and issues final report by client due date
• Issues final data packages
• EDD checkers
• Data upload
• Compiles case narratives
• Invoicing
• Sets up delivery route
• Reviews final invoice before issuing to client
• Generates credit/debit memos as needed
• Submits credit/debit memos for approval
• Submits approved credit/debit memos to client, if needed
• Submits revised invoices
• Initiates follow up calls to confirm correct invoicing
• Works with collections on A/R follow up
• Regular review of A/R status
• Client set-up
• Work with CSM to communicate lab capabilities to the client
• Requests new client review
• Confirms sales assignments with Client Relations Manager
• Takes new quote requests from clients
• Reviews client contract requirements / coordinates review
• Reviews purchase orders
• Submits purchase orders for approval and returns approved orders to client
• Follows up on client terms and credit limit
• Account Maintenance
• Follow up calls and visits with clients
• Provides technical support as needed
• Uses company resources to follow up on client requests
• Familiarity with company capabilities and key contacts
• Forward opportunities and leads to sales
• Forecasts upcoming work
• Asks for the next opportunity
• Area of responsibility (air, regulations, etc.)
• Quotes & Proposals
• Initiates project QAPP review with operations, QA, and subcontract labs as needed
• Initiates technical support from operations as needed (special requests, method development, technical review, etc.)

Benefits

• Comprehensive medical coverage
• Life and disability insurance
• 401(k) with company match
• Paid holidays
• Paid time off
• Dental and vision options