Service Delivery Manager, Technical Project Manager

Summary

Join our team as a Service Delivery Manager to improve the quality and efficiency of our service delivery operations, overseeing live customer services, leading technical support teams, and more.

Requirements

• Strong project management experience in software development
• Familiarity with building transparent processes for service delivery
• Skills in stakeholder management
• Participation in hiring and forming new teams with technical roles
• Experience with tools: Jira, Jira SD, G Suite
• Advanced level of English proficiency + business communication skills
• Advanced level of Ukrainian proficiency + business communication skills

Responsibilities

• Serve as the main point of contact for live customers
• Oversee and improve the delivery of Competera services to live customers
• Lead technical support team
• Manage change requests for live customers
• Investigate incidents not related to the RnD part, facilitate the rest
• Suggest improvements in process/ product to make tasks repeatable and scalable
• Track and upkeep service SLAs

Benefits

• Rich innovative software stack, freedom to choose the best suitable technologies
• Remote-first ideology: freedom to operate from the home office or any suitable coworking
• Flexible working hours (we start from 8 to 11 am) and no time tracking systems on
• Regular performance and compensation reviews
• Recurrent 1-1s and measurable OKRs
• In-depth onboarding with a clear success track
• Competera covers 70% of your training/course fee
• 20 vacation days, 15 days off, and up to one week of paid Christmas holidays
• 20 business days of sick leave
• Partial medical insurance coverage