Granicus is hiring a
Project Manager in Costa Rica

Summary

The job description is for a Project Manager role at Granicus, a company that provides technology solutions to governments. The role involves managing website projects for public sector clients, coordinating cross-functional teams, and ensuring quality assurance and compliance. The ideal candidate has 3-5 years of experience in project management, is familiar with web usability, accessibility, and best practices, and is proficient in using project management solutions like Wrike.

Requirements

• Minimum of 3 to 5 years’ experience overseeing or coordinating website projects
• Experience working with distributed/remote teams
• Enjoy managing simultaneous projects in a fast-paced environment
• Possess superior communication (oral and written) and analytical skills
• Familiarity with web usability, accessibility, and best practices
• Proficient use of project management solutions (Wrike preferred), CRM solutions, Microsoft Office suite, Prototype tools (Adobe XD), Accessibility/ADA/508 testing tools and link checking software

Responsibilities

• Manage multiple website projects of varying scope and size for public sector clients
• Own the customer communication, project scope, timeline, and budget
• Learn the tech well enough to provide consultation and technical support for those customers under your watch
• Coordinate cross-functional teams to best serve our customers
• Oversee quality assurance, execution, delivery, reporting, and contract compliance for all project deliverables
• Leverage company standard processes and tools for executing, tracking, and billing projects
• Maintain a proactive and consultative approach to executing customer initiatives, anticipating customer needs, and guiding decisions based on data and best practices
• Support and consult Sales and Customer Success teams in pursuit of future opportunities
• Survey and achieve consistently high customer satisfaction feedback
• Commit to maintain and exceed our standard of excellence in project management, deliverables, and personnel
• Travel to client locations for onsite consultation approximately 3-6 days per month

Benefits

• Remote work
• Flexible hours