Project Manager

Summary

Join Granicus' Digital Services Implementation Team as a Project Manager and play a key role in the successful rollout of projects for government agencies. You will serve as the primary point of contact for high-touch clients, providing insights and guidance on system performance and best practices. Responsibilities include managing medium-sized projects, prioritizing initiatives, tracking progress, creating project plans, identifying risks, and evaluating customer business processes. You will also collaborate with internal partners and participate in team meetings. This role requires strong communication, analytical, and organizational skills, along with experience in project management and customer relationship management. Bilingualism (English and French) is required, and a Secret-level security clearance is needed.

Requirements

• Are bilingual (English and French) – required
• Minimum of 3 to 5 years of experience in project management, preferably in a customer-facing role
• Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients
• Ability to manage multiple projects and prioritize tasks to ensure deadlines are met
• Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement
• Knowledge of project management tools, methodologies, and best practices
• Ability to work independently and collaboratively within a team
• Ability to manage conflict and influence decision-making at all levels of the organization
• Strong organizational and planning skills with the ability to manage complex, multi-faceted projects
• Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth
• Solid understanding of Customer Relationship Management (CRM)
• Proactive and data driven
• Demonstrate and ensure timelyand thorough communication of strategy, deliverable status, and results
• Have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you
• Have the ability to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions
• Have excellent communications skills – listening, verbal, and written
• Can help drive your team’s success and are a self-starter
• Must be willing and able to obtain/maintain a Secret-level security clearance through the Government of Canada

Responsibilities

• Manage medium-sized customer projects during the implementation lifecycle
• Serve as the primary point of contact on projects for high-touch clients, providing insights on system performance, best practices and updates on state of account (status of enhancement requests, support tickets, etc.)
• Prioritize initiatives based on business needs and requirements
• Serve as an advisor to the customer as they improve their online processes – keeping each personas experience top-of-mind at every turn
• Track progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management
• Create and maintain project plans, project status reports, and other relevant project documentation
• Identify potential implementation risks and mitigation – as early as possible
• Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Enable customers to utilize the AMANDA Product by creating project plans aligned to their implementation goals
• Participate in sprint planning, review, and retrospective meetings and provide feedback to the team
• Collaborate and work closely with internal partners. You will be fostering relationships with coworkers across the company to support their efforts while delivering products
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Preferred Qualifications

• Have served as a program manager for high-touch clients
• Possess a Project Management Professional Certification or Equivalent
• Have experience working with remote teams
• Have experience with city/county level planning, and possess an understanding of land-use regulations, zoning laws, and enforcement strategies
• Have previous experience with the AMANDA product

Benefits

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand