Project Manager

Summary

Join Nava, a consultancy and public benefit corporation, as a Product Support Manager for a mid-to-large scale product. You will work closely with engineers, designers, and government partners to manage the sprint process, triage issues, and improve system support. This role requires strong communication, problem-solving, and organizational skills to manage expectations, track progress, and build relationships with stakeholders. You will be responsible for coordinating multiple contractor teams and accurately reporting project status. A passion for learning and a proactive approach to problem-solving are essential. The ideal candidate will have 5+ years of experience in a similar role and experience with agile frameworks.

Requirements

• 5 years of experience as a Project Manager, Delivery Manager, Scrum Master, or Product Manager in a complex software development environment with multiple stakeholders
• Experience with both the use and management of ticketing systems. Jira and Confluence are used on this project so experience with them specifically is ideal, but it's more important that you’re diligent at tracking down issues and documenting them clearly
• Ability to demonstrate experience leading projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale
• Experience working with product, design, and engineering teams as a cohesive unit and maintaining open lines of communication in a multi-disciplinary environment
• Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery
• Ability to grow and nurture existing and new client relationships to help drive prioritization across multiple projects and create ecosystems of success
• Strong organizational skills and attention to detail
• Ability to communicate clearly and increase transparency, with a strong competency in situational awareness and conflict resolution
• An adaptive, proactive, empathetic, tenacious, and positive mind
• Must be legally authorized to work in the United States
• Must meet any other requirements for government contracts for which candidates are hired
• Work authorization that doesn’t require visa sponsorship, now or in the future
• May be subject to a government background check or security clearance, depending on the contract

Responsibilities

• Work directly at the intersection of government and the Nava team to manage our sprint process, estimate our efforts, triage incidents, manage expectations, and track and communicate progress as well as remove blockers when needed
• Proactively build relationships with stakeholders and other contractors
• Understand the team’s objectives, systems, and capabilities in order to make decisions about project priorities and to help resolve issues
• Coordinate multiple contractor teams to bring alignment to large ecosystems and create holistic success for everyone
• Accurately report risks, successes, progress, and failures
• Manage the team’s velocity and continually improve our processes for organizing ourselves and our work
• Demonstrate a passion for learning, embrace change, and ask insightful questions particularly about business needs and IT capabilities

Preferred Qualifications

• Project management in a government context (state or federal)
• Experience working on iterative projects using prototypes, product pilots, and user research
• Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders
• Experience launching new production systems with high public visibility in a fast-changing regulatory environment
• Experience working with development teams building APIs

Benefits

• Health coverage – Comprehensive medical, dental, and vision plans to support your overall health needs
• Time off – Vacation, holidays (including Juneteenth), and floating days to rest and recharge
• Company holidays- Enjoy 12 paid federal holidays each year on top of your regular PTO
• Annual bonus – When Nava meets goals, eligible employees receive a performance-based annual bonus
• Parental leave – Paid time off for new parents, plus weekly meals delivered to your home
• Wellness program – Full platform offering physical, mental, & emotional health resources & support tools
• Virtual care – See doctors online with no copay through UnitedHealthcare’s virtual visit program
• Sabbatical leave – Earn extended paid leave after continuous service for personal growth or rest
• 401(k) match – Nava matches 4% of your salary to support your retirement savings plan
• Flexible work – Remote-first environment with flexibility built around your schedule and responsibilities
• Home office setup – Company laptop & setup assistance provided via Staples for remote work needs
• Utility support – Monthly reimbursement to help offset eligible home office utility expenses
• Learning opportunities – Internal training programs and resources to help grow your professional skills
• Development budget – Annual allowance for courses, tuition, certifications, & LinkedIn Learning access
• Referral bonus – Get rewarded when you refer great people who join the Nava team
• Commuter benefits – Pre-tax commuter programs to support in-office travel when applicable
• Insurance coverage – Nava provides disability, life, and accidental death insurance at no cost
• Supportive culture – A collaborative and remote-friendly team environment where people genuinely care