Project Manager

Summary

Join NICE, a global leader in software solutions, as a PMO Project Manager. You will manage various initiatives to improve project delivery speed, increase efficiency, and standardize processes within the Global Project Management Office. Responsibilities include planning and managing improvement initiatives, building and optimizing project documentation, analyzing reports to identify trends, and collaborating with project managers and regional directors. You will also plan and conduct trainings, update internal documentation, facilitate PM onboarding, and educate personnel on process changes. The role requires excellent communication and collaboration skills, project management experience in a professional services environment, and proficiency with PMO tools. NICE offers a hybrid work model (NICE-FLEX) with flexibility between office and remote work.

Requirements

• Excellent verbal and written communication skills
• Collaborative mindset
• Experience managing projects in a professional services and/or implementation organization
• PMO and associated tool (PSA, MS Word, Excel, PowerPoint, and Project) experience
• Ability and willingness to work in a highly dynamic environment
• Ability to work in a global collaborative team environment
• Strong business acumen and orientation
• Excellent attention to detail

Responsibilities

• Plan and manage various improvement initiatives to continually enhance our end-to-end project/program management practices
• Build and optimize project documentation
• Produce and analyze reports from various systems to pinpoint patterns and trends
• Work closely with Project Managers and Regional Directors to ensure accuracy and integrity of project data and alert of issues/trends
• Plan, manage, and orchestrate trainings
• Collaborate with Knowledge team to write and/or update internal documentation
• Facilitate PM on-boarding to ensure access to appropriate PM tools/information and participation in necessary training
• Educate internal personnel on process and procedure changes, key findings from project analyses, and guide on action steps
• Ensure that project success measures are in place and tracked
• Drive the adoption of best practices across the services organization

Preferred Qualifications

• Experience managing process improvements
• Experience working in Agile structure
• Organizational change management
• PMP, CSM or other certification/credentials

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations
• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week