PointClickCare is hiring a
Project Manager

Summary

Join us as a Client Liaison at PointClickCare, where you'll lead multiple customer-facing EHR implementation projects simultaneously. As the primary client liaison, you'll cultivate trusted advisor relationships with customers and their project teams, manage customer expectations, and represent PointClickCare in customer project steering committee meetings.

Requirements

• Strong organizational, managerial, and personal skills
• Excellent ability to influence, communicate, resolve conflict and negotiate
• Strong leadership and relationship building capabilities
• Attention to detail and a passion to do whatever it takes to achieve quality outcomes
• Quick learner with strong analytical and problem-solving skills
• Self-driven, motivated, and results oriented
• Excellent oral and written communication, documentation, and presentation skills

Responsibilities

• Cultivate a “Trusted Advisor” relationship with the customers’ project team and the implementation project team
• Act as an escalation to customers’ management and key contacts with the Director, Professional Services throughout the entire enterprise implementation of the PointClickCare product suite
• Support the customers’ project team and internal PCC resources on product areas
• Develop a thorough understanding of the customers' strategic objectives with the purchase of the PointClickCare product suite and suggest best practice methodologies
• Guide customer decision making with regards to implementation phases, resource requirements, and project schedules to set aggressive, attainable objectives
• Anticipate and communicate customer needs to the implementation project team
• Manage customer expectations through clear, honest communication
• Represent PointClickCare in customer project steering committee meetings (if applicable)
• Support the implementation project team by serving as an escalation point and source of resolution for any project related issues or roadblocks
• Reinforce the PointClickCare Implementation project manager as the project leader, and provide support to the project through product enhancement escalations and discussions
• Escalating items to the Technical Account Manager to work with product on high priority items, if applicable for client
• Attend critical meetings between customers and implementation team, including kick off meetings, status meetings, etc
• Participate in the monitoring and tracking of key performance indicators
• Understand customer organizational change management needs, then develop and execute a plan for user readiness and acceptance
• Develop a thorough understanding of the customers’ business, technical environments, needs and constraints
• Consult with the implementation project team and customer executive team about how to best implement and use the PointClickCare product suite to achieve objectives
• Recommend optimal approaches to the implementation team in order to enable successful migration to the PointClickCare solution and minimize disruption for customers
• Gather information to clearly understand the customer problem or goal, define and document a solution, and lead the implementation of process and/or product based solutions
• Develop and maintain expert knowledge in the PointClickCare suite and service offerings
• Consult with customers on industry and PointClickCare suite best practices

Benefits

$87,000 - $94,000 a year