Project Manager

Summary

Join Skillsoft as a Learning Consultant and manage the delivery of service engagements for our clients. You will work with account teams to address customer-specific program needs, acting as a liaison between Skillsoft and the client. Responsibilities include conducting customer meetings, staying updated on Skillsoft offerings and industry trends, developing project plans, evaluating project risks, and communicating project status. You will also pursue an understanding of the customer's business priorities and participate in professional development opportunities. This role requires a university degree, experience in learning facilitation and strategy, strong virtual collaboration skills, and advanced desktop application skills. The ideal candidate will possess familiarity with the computer-based training market and LMS platforms.

Requirements

• University degree in education, business, computer science, or a combination of post-secondary education and related experience
• Experience as a practitioner of learning facilitation, leadership development, learning ROI metrics and measurement, and/or learning strategy
• Strong experience with virtual and collaboration web tools
• Advanced level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) with ability to learn new technologies and applications quickly as new application skills are required for the position
• Experience or familiarity with the computer-based training market
• Familiarity with LMS or LCMS platforms, and preferably the integration of learning content with LMS platforms
• Understand foundational principles of adult learning and development and the effective application thereof
• Experience with applying L&D theories and methodologies with the ability to share recommendations, best practices and guidance for a variety of unique customer needs
• The ability to analyze data to derive meaningful information, insights and provide recommendations that align to the customer’s goals. The ability to recommend data combinations/slices to best illustrate and track a customer’s progress towards learning goals
• Excellent customer service experience
• Facilitation experience
• Strong project management, time management and organizational skills
• Team player and a strong relationship builder
• Ability to conduct business in a virtual environment, working with multiple virtual teams

Responsibilities

• Manage the delivery of service engagements for Skillsoft clients
• Work with account teams to focus on customer specific program needs
• Act as a liaison for Skillsoft and provides a communication point of contact as it relates to the customer’s service engagements within the parameters of the contract
• Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided
• Keep up to date on course/curriculum offerings, changes to certification tracks, newly released versions of Percipio and Skillsoft products to inform customer of appropriate changes as required
• Keep up to date on L&D industry trends and best practices to align with customer’s goals and business priorities
• Develop and maintain detailed project work plans, completing all deliverables on time and in scope
• Evaluate project risks and raise to management in order to develop contingency plans and to respond to change in risk factors as the project progresses
• Communicate project status on a weekly basis to management and account team, maintaining a repository of meeting minutes and project issues
• Escalate issues that impact client relationships to Skillsoft management and internal resources for resolution
• Pursue understanding of the customer's business and learning priorities and goals as the basis for consulting and recommendations
• Participate and follow through on professional development opportunities as they arise
• React to change productively and undertake other tasks as assigned