Twilio is hiring a
Project Manager

Summary

Join the team as Twilio's next Project Manager, Controllership Business Operations. This position is needed to lead strategic initiatives across the Controllership organization and steer multiple projects from ideation and strategy through planning, execution and go-live.

Requirements

• 6 or more years project management experience across the project lifecycle (strategy>planning>execution) in Finance/Accounting, operations or financial systems
• Bachelor’s degree or equivalent experience
• Demonstrated ability to manage multiple initiatives while executing tactical project level tasks
• Demonstrated ability to navigate competing priorities in a fast-paced environment, including effective facilitation of prioritization and resource decisions
• Deep understanding of project management systems and tools
• Demonstrated success with structured critical thinking, change management, problem-solving, process re-engineering, business analysis, written and verbal communication
• Familiarity with best practices around internal controls; experience working in a SOX-compliant environment
• Excellent written and verbal communication skills
• Ability to influence horizontally and vertically and create effective working relationships with cross-functional teams at all levels of the organization

Responsibilities

• Lead multiple strategic initiatives simultaneously, working alongside members of the Controllership organization (Accounting, Tax, Payroll, S2P, OTC) and other cross-functional teams (Billing Platform, Financial Systems Enablement, IT/Support, ERP PMO, M&A, Finance) to ensure that all projects are delivered on time, within scope and within budget
• Develop detailed project plans to ensure appropriate resourcing, monitor progress, and flag risks
• Use appropriate tools and techniques to measure project and team performance against OKRs and support reporting of operational metrics
• Drive critical change management efforts. Communicate with the team and stakeholders throughout the project; focus on solving problems, and create a space where new ideas are encouraged, discussed, supported and developed
• Act as a trusted advisor to key business partners by collecting and refining business requirements and facilitating prioritization conversations
• Identify process improvement gaps and recommend continuous improvement on processes

Preferred Qualifications

• Project Management or Agile Certification (PMP, SAFe, CSM, Six Sigma)
• Experience with Oracle ERP, Anaplan, Zuora, Salesforce, Zendesk, LucidChart, Airtable

Benefits

• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program