Project Manager - Content Labeling Operations

Summary

Join DoubleVerify's growing team in Costa Rica as a Project Manager, Classification & Labeling! This remote position is key to optimizing operational flow for labeling and QA projects. You will coordinate between local and international offices, ensuring seamless execution and clear communication. Responsibilities include project prioritization, cross-location coordination, Jira ticket management, workforce management coordination, QA and data reporting oversight, and process improvement. The ideal candidate has proven project management experience, strong communication skills, and proficiency in Jira. A competitive compensation package, including a base salary (USD $1600-$1750 per month) and an annual pro-rata bonus, is offered.

Requirements

• Proven experience in a project coordination or project management role, preferably within an operations, data labeling, or quality assurance environment
• Strong understanding of project management principles and methodologies
• Excellent communication (written and verbal) and interpersonal skills, with the ability to effectively collaborate with diverse teams across different locations
• Proficiency in project management tools, particularly Jira, and strong familiarity with Slack for internal communication
• Highly organized with keen attention to detail and the ability to manage multiple priorities simultaneously
• Proactive problem-solver with a strong analytical mindset
• Fluency in English required (both written and spoken)

Responsibilities

• Work closely with management and HQ to communicate, deliver, and close the loop on both time-sensitive and ongoing initiatives dependent on labeling and QA workstreams
• Develop and maintain adherence to project schedules to ensure alignment with overall business objectives and deadlines
• Act as the central liaison between local and international teams for all project-related inquiries, updates, and requirements
• Facilitate efficient information exchange regarding new tasks, updated guidelines, and emerging project needs
• Oversee the lifecycle of Jira tickets, ensuring accurate status updates, timely progression, and proper documentation
• Proactively identify and escalate any potential blockers or delays in ticket resolution
• Collaborate with WFM and Team Leads to align task assignments and resource deployment with project priorities, ensuring the right resources are on the right tasks at the right time
• Monitor queue health from a project perspective, flagging any capacity or demand mismatches
• Ensure the smooth coordination of QA work, from initial task assignment through feedback loops and final data reporting
• Work to maintain consistency in reporting metrics and ensure data accurately reflects project progress and quality
• Identify opportunities to streamline project workflows and communication channels between teams and locations
• Contribute to the development of project best practices and documentation

Preferred Qualifications

• PMP or Lean 6 Sigma Certification
• Prior experience working with Trust and Safety, Data annotation, and/or ML/AI Training data production businesses

Benefits

• An exciting opportunity to play a pivotal role in optimizing core operational processes for a dynamic global team
• Remote-first working environment with quarterly onsite requirements for teambuilding and collaboration
• A collaborative and supportive work environment
• Opportunities for professional growth and skill development
• A competitive compensation package, with a base salary, will be offered based on experience and qualifications
• This is a Remote working opportunity
• The estimated salary range for this role based on the qualifications set forth in the job description is between USD $1600 - $1750 per month
• This role will also be eligible for an annual pro-rata bonus paid in December