Project Manager, Localization

Summary

Join Smartling as a remote Localization Project Manager based in APAC and play a key role in making language services more accessible, scalable, and reliable for our customers. You will oversee the delivery of translations on the Smartling platform, acting as a liaison between linguists, customers, and the Smartling team. Responsibilities include managing translation projects, diagnosing and resolving service issues, responding to customer inquiries, collaborating with freelance translators, and fostering positive customer relationships. This role requires 3+ years of localization experience, proficiency in English, excellent communication skills, and a bachelor's degree. Smartling offers competitive compensation, exceptional benefits, a clear career path, and a unique opportunity to be part of a high-growth company.

Requirements

• Proficiency in English (you will be working with an English-speaking team)
• 3+ years of localization experience
• Ability to multitask, prioritize and deliver in a high-paced environment and under tight timelines
• Ability to be entrepreneurial, persistent and positive in the face of tough challenges
• Exceptional attention to detail
• High level of self-motivation to constantly do things better, and to set the bar higher for yourself and others around you
• Excellent written and oral communication skills
• High degree of comfort with/ ability to quickly pick up cloud-based software
• Bachelor’s degree required
• A home office setup conducive for working remotely, and the ability to work effectively as a remote team member

Responsibilities

• Oversee and deliver translation requests on a daily basis, ensuring that Smartling meets its expected service levels and key goals
• Accurately diagnose service issues, effectively present solutions to customers, and execute on those solutions at a high level
• Quickly respond to customer requests and inquiries
• Work with freelance translators so that projects are routinely delivered on time and with high quality
• Foster positive relationships with key customer stakeholders
• Collaborate with sales, customer success, and product teams to deliver high quality services to customers

Preferred Qualifications

• Knowledge of SaaS Dashboards
• Fluency in Chinese

Benefits

• Freedom 🏡- we are remote-first (and you will work from your home)
• Growth - an opportunity to learn and advance your career
• Wealth 💰 - we offer a competitive salary & benefits package (based on your location)
• Balance - flexible PTO + holidays
• Culture 🤝- an energetic, value-driven, and fun culture and team spirit