Provider Manager, BMC Helix Expert

Summary

Join Continental's dynamic ITSM team as an experienced Provider Manager & BMC Helix Expert! Collaborate with professionals to develop, integrate, and maintain BMC Helix/Remedy solutions. Monitor and maintain the BMC Helix platform's health and performance. Oversee system elements using Continental monitoring tools or by guiding BMC Support. Maintain and document configurations, customizations, and developments, including REST APIs and other interfaces. Develop, adjust, and monitor data integration jobs. Configure, monitor, and adjust Multicloud and Jitterbit integrations. Lead review calls with providers, tracking and escalating service-related topics. This role requires strong BMC Helix expertise and excellent communication skills.

Requirements

• 2+ years of experience in BMC Helix Administration or related field is a must
• Strong knowledge of BMC Helix Cloud Components and on-premise installations
• Experience with ETL applications, preferably Pentaho Kettle
• Proficiency in REST API and writing queries
• Excellent customer service and communication skills
• English language skills (min. B2)

Responsibilities

• Collaborate with a dynamic ITSM team to handle incidents, work orders, changes, problems, and customer demands
• Monitor and maintain the health and performance of the BMC Helix platform
• Oversee system elements using Continental monitoring tools or by guiding BMC Support
• Maintain and document all configurations, customizations, and developments, including REST API and other interfaces
• Develop, adjust, and monitor data integration jobs like ETL jobs in Pentaho
• Configure, monitor, and adjust Multicloud and Jitterbit integrations for internal and external partners
• Lead review calls with our providers, tracking and escalating service-related topics

Benefits

• 13th salary
• Performance bonus
• Christmas & Easter bonus
• Seniority bonus
• Flexible working time
• Home office
• Competitive salaries & benefits
• Health & wellness (Life Assurance, Private Health and Dental Insurance, Sport activities, Canteen, 24/7 Helpline with Psychologists etc.)
• Different discounts (tires, glasses, medical, shopping, etc.)
• Relocation bonus for non-Timisoara Residents
• Professional development opportunities (in Technical and Leadership Areas)
• International Work Environment & Traveling Opportunities