Summary
Join Henry Meds as a Provider Operations Associate and support our team of healthcare providers. You will be responsible for onboarding, ensuring high-quality patient care, and effective communication. This is a fully remote position with a Monday-Friday schedule (11 AM - 7 PM PST, with a different schedule during the first month of training). The role requires 2+ years of experience in provider relations and excellent communication skills. Henry Meds offers competitive benefits, including Platinum PPO Healthcare, 401(k) matching, unlimited PTO, and the opportunity to make a significant impact in a fast-growing startup.
Requirements
- 2+ years of experience in provider relations or provider support roles in a healthcare or telehealth setting
- Excellent communication skills, both verbal and written
- Ability to interpret data to assist in capacity planning
- Strong organizational and time management skills, with the ability to multitask and prioritize competing demands
- Proficient in Gsuite
- Knowledge of telehealth
- Ability to work independently and as part of a team in a fast-paced startup environment
- Applicants must be legally able to work in the US without sponsorship
Responsibilities
- Serve as the first point of contact for healthcare providers, answering questions and resolving issues related to the platform
- Provide training and support to providers on the use of our platform
- Collaborate with internal teams to ensure timely resolution of provider inquiries and issues
- Participate in program development and quality improvement initiatives
- Manage provider schedules to ensure adequate coverage for high-demand markets
Benefits
- Platinum PPO Healthcare + Vision & Dental (Henry covers 99% for employees and 50% for their qualified dependents)
- 401(k) with matching contributions beginning your first day
- Unlimited PTO
- Fully remote position with occasional travel
- Impactful, rewarding work as part of a fast-growing brand helping thousands of people every day