Provider Operations Associate

Summary

Join Henry Meds as a Provider Operations Associate and support our team of healthcare providers. You will be responsible for onboarding, ensuring high-quality patient care, and effective communication. This is a fully remote position with a Monday-Friday schedule (11 AM - 7 PM PST, with a different schedule during the first month of training). The role requires 2+ years of experience in provider relations and excellent communication skills. Henry Meds offers competitive benefits, including Platinum PPO Healthcare, 401(k) matching, unlimited PTO, and the opportunity to make a significant impact in a fast-growing startup.

Requirements

• 2+ years of experience in provider relations or provider support roles in a healthcare or telehealth setting
• Excellent communication skills, both verbal and written
• Ability to interpret data to assist in capacity planning
• Strong organizational and time management skills, with the ability to multitask and prioritize competing demands
• Proficient in Gsuite
• Knowledge of telehealth
• Ability to work independently and as part of a team in a fast-paced startup environment
• Applicants must be legally able to work in the US without sponsorship

Responsibilities

• Serve as the first point of contact for healthcare providers, answering questions and resolving issues related to the platform
• Provide training and support to providers on the use of our platform
• Collaborate with internal teams to ensure timely resolution of provider inquiries and issues
• Participate in program development and quality improvement initiatives
• Manage provider schedules to ensure adequate coverage for high-demand markets

Benefits

• Platinum PPO Healthcare + Vision & Dental (Henry covers 99% for employees and 50% for their qualified dependents)
• 401(k) with matching contributions beginning your first day
• Unlimited PTO
• Fully remote position with occasional travel
• Impactful, rewarding work as part of a fast-growing brand helping thousands of people every day