Provider Relations Specialist

Summary

Join Candid as a Provider Relations Specialist and become a vital member of our team, delivering exceptional provider support and engagement services. You will handle provider inquiries and interactions through various channels, including calls, emails, and web tickets. This fully remote role, open to US and Costa Rica-based candidates, requires proven experience in provider relations or customer service. You will build and maintain positive relationships with providers, ensuring their satisfaction and engagement. The role involves efficient call, email, and web ticket management, issue resolution, and collaboration with internal teams. You will contribute to go-to-market initiatives and help improve processes.

Requirements

• Proven experience in provider relations, customer service, or a related role
• Strong interpersonal and communication skills
• Proficiency in handling calls, emails, and web tickets
• Excellent problem-solving and conflict resolution abilities
• Detail-oriented with strong organizational skills
• Ability to work collaboratively and adapt to changing business needs

Responsibilities

• Serve as the primary point of contact for GTM, providers and patients addressing their inquiries and concerns
• Handle GTM, provider and patient interactions, including calls, emails, and web tickets, in a professional and helpful manner
• Perform Case Sweep on each interaction to drive case submissions and approvals
• Build and maintain positive relationships with providers to ensure their satisfaction and engagement
• Efficiently manage and respond to GTM, provider and patient calls and email
• Ensure accurate and timely resolution of provider issues and inquiries
• Document all interactions and maintain comprehensive records
• Collaborate with the GTM team to provide support for go-to-market initiatives
• Assist in coordinating and facilitating provider communication related to GTM activities
• Ensure providers are well-informed about GTM strategies and offerings
• Investigate and resolve provider issues and concerns promptly and effectively
• Collaborate with internal teams to find solutions to complex problems
• Document and analyze issues to identify trends and opportunities for process improvement

Benefits

This is a fully remote role