QA Lead - Manual & Automation

Summary

Join our team as a seasoned QA Lead to guide our flagship SaaS product's quality and reliability. You will lead a team of manual and automated testers, defining and implementing QA processes, and ensuring a seamless user experience. Responsibilities include overseeing testing strategies, managing the QA team, championing automation, and collaborating with product and development teams. You will be responsible for ensuring KPIs are met and surpassed, and for continuously improving testing strategies. This is a long-term, full-time position offering flexible hours and work-from-home options.

Requirements

• Minimum of 7 years of experience in software quality assurance
• Minimum 3 years of proven experience as a QA lead or similar role, preferably in a SaaS company
• Hands-on experience with both manual and automated testing
• Good knowledge of test case management tools (XRay, TestRail)
• Familiarity with automation tools such as Playwright, Lighthouse Selenium, Appium, JUnit, TestNG, etc
• Knowledge of CI/CD tools and processes
• Proficiency in QA methodologies, tools, and best practices
• You must possess one of the following certificates: CMST, CMSQ, CTAL-TM, CTEL-TM-MTT, CTEL-TM-OTM, CTEL-TM-SM
• Bachelor’s degree in Computer Science, Engineering, or a related field

Responsibilities

• Define, establish and document manual and automated QA processes and policies
• Research, define and implement test strategies suitable for a fast-paced SaaS environment
• Deep understanding of the product with the aim of anticipating different outcomes related to the development process and proactively establishing testing policies to validate these changes
• Oversee the testing teams during the creation of detailed, comprehensive, and well-structured test plans and test cases. Support the execution of these plans
• Oversee the efforts of Automated QAs
• Collaborate with the product and development teams to ensure alignment on quality benchmarks
• Ensure KPIs on application speed, stability and security
• Ensure QA KPIs are systematically reached and surpassed
• Lead, mentor, and grow a team of manual and automated testers demonstrating a hands on approach
• Assign tasks, monitor workload, and ensure timely completion of testing cycles
• Conduct performance reviews, facilitate training, and assist in hiring new team members
• Champion and oversee the implementation and maintenance of test automation frameworks with the automation testers (including client-side performance tests, speed, etc)
• Integrate QA processes with CI/CD pipelines, ensuring automated tests run during deployments
• Oversee performance testing
• Monitor automated tests, analyzing failures, and ensuring timely bug fixes
• Direct manual testing efforts, ensuring all features are thoroughly tested by the manual testers
• Ensure that the team effectively logs, tracks, and communicates defects
• Foster an environment where testers actively discuss challenges and collaborate on solutions
• Act as the primary point of contact for all QA matters
• Regularly update stakeholders on QA progress, risks, and results
• Participate in release decisions, providing insights from a quality perspective
• Analyze metrics, feedback, and market trends to continuously improve testing strategies
• Drive innovations in QA tools, processes, and best practices

Preferred Qualifications

• Strong leadership and team management abilities
• Excellent analytical and problem-solving skills
• Deep understanding of scripting languages Typescript and JS
• Strong communication skills, both verbal and written
• Ability to work in a fast-paced environment and handle multiple priorities
• Familiarity with SaaS-specific challenges and cloud technologies
• Understanding of system architectures (apis, servers, components, coms, auths, etc)
• Understanding of practical application of different automation test scenarios (frontend/webapp testing techniques)
• Obsessive attention to pixel perfectness, UI, UX etc

Benefits

• Long term, full time position
• 22 days of paid annual leave per year
• Work on high-profile projects for international brands and digital products generating millions of visitors monthly
• Flexible hours
• Work from home
• Company-sponsored upskilling