QA Specialist

Summary

Join Granicus as a QA Specialist and ensure the quality of our website implementations. You will be responsible for conducting quality assurance audits, documenting functional tests, investigating issues, and managing a backlog of QA tasks. This role requires keen attention to detail, strong prioritization skills, and excellent communication. You will collaborate with project management and development teams, research QA advancements, and build reports. Experience in QA methodologies, tools, and practices is essential, along with knowledge of WCAG, HTML, CSS, and responsive design. Client-facing experience is a must. Granicus offers a remote-first work environment and a commitment to diversity and inclusion.

Requirements

• Knowledge of WCAG, HTML 5, CSS 3, Mobile-First Responsive Design, and other HTML/CSS standards or techniques
• Deadline and detail-oriented
• Experience writing clear, concise, and comprehensive test plans and cases
• Experience working with relational databases, especially creating test data
• Experience with automated testing platforms
• Deep understanding and experience in QA methodologies, tools, and practices
• Working knowledge of one or more programming/scripting languages
• Ability to understand complex systems and triage issues based on that knowledge
• Must have client-facing experience
• Excellent communication skills

Responsibilities

• Ensure consistency between the base wireframe, design, technical specifications, and website
• Note and track any issues discovered during this process, and ensure a timely resolution
• Document the process and testing scenarios
• Identify consistent trends that decrease quality, find an appropriate resolution, and develop the strategy to mitigate future instances
• Manage a backlog of QA tasks assigned to you with a focus on project priority
• Ensure up-to-date communication with the Project Management and Development teams
• Research current advancements in QA processes, and adapt our internal QA process
• Build and analyze reporting on the QA phase (and other phases in development) to aid with consistent delivery timelines
• Perform periodic checks on the projects' base code to minimize issues upon commencement of the development cycle
• Assist the development team in resolving tickets in the development task queue by performing basic code edits in HTML or razor code
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Preferred Qualifications

Experience working with or for local government or govtech a plus

Benefits

• Remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand
• Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more