QA Tech Lead

Summary

Join Cognigy, a leading AI Agent platform provider, as a QA Tech Lead in Düsseldorf or remotely in Germany. Lead and mentor a team of QA engineers, developing and implementing a holistic QA strategy. Collaborate with cross-functional teams, including Product and Engineering, to prioritize testing efforts based on data and user insights. Optimize QA processes and guidelines, ensuring seamless integration throughout the product lifecycle. Advocate for the QA team in leadership discussions and drive continuous improvement initiatives. Shape the future of customer service technology with a company committed to excellence.

Requirements

• Experience & Leadership – 8+ years in software quality assurance, with at least 5 years in a senior or leadership role
• Strategic QA Leadership – Develop and drive a holistic QA vision and strategy that reflects the needs and challenges of all QA engineers across domains
• Test Automation Tools – Deep knowledge of frameworks like Selenium, Cypress, or Playwright
• QA Methodologies – Expert in software testing practices, automation, performance and API testing
• DevOps & CI/CD – Strong understanding of CI/CD, SDLC, and agile development principles
• Cloud-Based Testing – Hands-on experience with cloud-based testing environments and practices
• Programming Skills – Strong scripting or coding skills for test automation (e.g., Python, JavaScript, Java)
• Tools Familiarity – Comfortable with defect tracking systems, test management tools, and reporting dashboards
• Team Representation & Advocacy – Act as the voice of the QA team in cross-functional leadership discussions; ensure QA is included early in decision-making and process design
• Process Optimization & Guidelines – Evaluate, refine, and implement scalable QA processes and guidelines tailored to diverse teams and project

Responsibilities

• Strategic QA Leadership – Develop and drive a holistic QA vision and strategy that reflects the needs and challenges of all QA engineers across domains
• Team Representation & Advocacy – Act as the voice of the QA team in cross-functional leadership discussions; ensure QA is included early in decision-making and process design
• Process Optimization & Guidelines – Evaluate, refine, and implement scalable QA processes and guidelines tailored to diverse teams and projects
• Data-Driven Prioritization – Collaborate with Product and Engineering to use product usage data and customer insights to identify QA priorities, guide change decisions, and align testing focus with user behavior
• Mentorship & Career Development – Coach and support QA engineers across teams, promoting a strong quality culture and helping to align individual and team growth with business needs
• Collaboration Across Functions – Work with Engineering, Product, and SRE to ensure QA is integrated throughout the product lifecycle
• Leadership in Change Management – Proactively identify opportunities for process improvements or deprecations, with clear communication and alignment with stakeholders

Benefits

• Attractive and performance-oriented salary
• Company Pension Scheme
• 25 days paid leave, plus 5 floating days, plus public holidays
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including Udemy
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more