QA Test Engineer

Summary

Join Rezilient Health, a company redefining primary care delivery, as a QA Test Engineer. You will be the liaison between product development and other teams, ensuring smooth communication and product improvement. Key responsibilities include end-to-end QA testing, building and maintaining internal documentation, managing bug tracking systems, and supporting compliance initiatives. This role demands cross-functional collaboration, strong communication skills, and experience in a fast-paced startup environment. You will contribute to a supportive team and enjoy competitive compensation and benefits. The ideal candidate is highly organized, detail-oriented, and thrives in a dynamic setting.

Requirements

• Bachelor’s degree or equivalent experience in Product Ops, QA, Health Tech, or Engineering Support
• Hands-on experience managing QA workflows in a fast-moving startup, comfortable with lightweight tools, rapid cycles, and shifting priorities
• Highly organized, detail-oriented, and process-driven
• Exceptional communicator, able to synthesize and share information clearly across functions and audiences
• Proven ability to work cross-functionally and independently, especially in environments where systems and processes are still being built
• Experience creating documentation and support content for both technical and non-technical users
• Familiar with tools like Google Workspace, Lucidchart, Miro, Notion, Jira, Loom, and Zapier
• Understanding of security and compliance best practices (HIPAA, SOC 2, etc.)
• Prior hands-on experience with QA testing or technical product support

Responsibilities

• Serve as the connective tissue between Engineering and teams across Clinical, Sales, and Operations, ensuring fast, clear communication around product releases, bugs, and enhancements
• Translate technical updates and system changes into clear, actionable information for non-technical stakeholders
• Own and execute end-to-end QA testing for all releases, from new features to hotfixes—prioritizing speed without compromising quality
• Establish and continuously evolve lightweight but effective QA processes suited for a fast-paced startup (e.g., test plans, regression testing, pre-release checklists)
• Monitor and validate functionality, usability, and data integrity across our platforms, including our custom EMR, patient-facing tools, and internal operational systems
• Partner with Engineering to reproduce bugs, document steps to replicate, and ensure fixes are validated before release
• Build and maintain clear internal documentation to enable quick onboarding, troubleshooting, and team-wide understanding of product capabilities (e.g., FAQs, step-by-step guides, Loom videos)
• Create concise and user-friendly external product resources including support articles, release notes, and “what’s new” videos
• Lead the communication of product updates internally, ensuring the right teams have the right information at the right time
• Stand up and maintain systems for tracking bugs, triaging feedback, and collecting feature requests—balancing urgent needs with long-term priorities
• Maintain and evolve an internal product feature matrix, with visibility into access levels, user roles, and workflows across the org
• Collaborate with the Clinical team to map and optimize workflows using product features and automation
• Support Engineering in tracking and documenting security and compliance initiatives (HIPAA, SOC 2, etc.), including audit prep and task tracking
• Maintain visibility into remediation status and operational risks across IT and product systems

Preferred Qualifications

Experience working in or adjacent to clinical/healthcare teams; familiarity with EMR systems a strong plus

Benefits

• Generous PTO
• Paid family leave
• Comprehensive medical, dental, vision, and life insurance
• Stock options