Quality Analyst

Summary

Join Tellent's collaborative team as a Technical Support Agent and contribute to resolving complex client challenges. You will analyze and resolve software issues, collaborate with internal teams, and develop technical expertise in Tellent's product suite. The 12-month journey includes onboarding, skill development, and opportunities for career growth. The role requires strong communication skills, technical affinity, and independent work abilities. Tellent offers competitive salary, remote work options, extensive benefits, and professional development opportunities.

Requirements

• Good written and verbal (English) communication skills
• An affinity for technology and eagerness to learn
• Ability to work independently
• A fresh eye and a great attitude
• Some positive energy
• Your engagement in problem-solving and developing processes

Responsibilities

• Analyze, diagnose, and resolve software issues in application environments
• Develop and maintain a deep technical knowledge of our Tellent product suite
• Effectively collaborate with engineers, support, and QA teams while investigating and educating each other
• Develop, document, and publish best practice methods and technical solutions (helping to build and maintain our Help Center)
• Proactively assist customers and internal teams to avoid or reduce problem occurrences
• Contacting customers on the first and second lines to help them with the complex cases to tackle (via chat, and calls)

Preferred Qualifications

Experience of working in support or tech support teams in technology

Benefits

• Great offices and locations in Poznań and Wrocław OR the possibility to work fully remotely from Poland
• Working within an international, friendly team that truly values your contribution
• Brilliant culture and informal, come-as-you-are dress code
• Salary in the range of: 5.500 - 7.000 PLN gross and 26 paid holiday days on employee contract + 2 well-being days in 2025
• ���1000 of training budget per year to keep you sharp and in tune with trends
• ���500 travel budget to visit your colleagues in other offices
• ���200 home office budget + work from home allowance
• Work from anywhere for 4 weeks/year
• MacBook + displays, alongside all the tools you need to succeed
• Travel reimbursement, and Wellness perks
• Fitness card (Multisport)
• Private health care (LuxMed)