Software Quality Assurance Manager

Summary

Join Emergent Software as a Software Quality Assurance Manager to lead and mentor a growing QA team. You will define QA strategy, refine testing practices, and ensure high-quality software delivery. As a people manager, you will hire, coach, and empower your team members in a fully remote environment. You will collaborate with cross-functional teams, champion automation, and contribute to strategic planning and process improvement. This role requires deep technical expertise in QA processes and a passion for team-building. Emergent Software offers a remote-first work environment with flexible hours, excellent benefits, and opportunities for professional development.

Requirements

• Experience working in a professional services or consulting model
• 5+ years of experience in software quality assurance, including over 2 years in a QA management role leading a team of five or more direct reports
• Proven success managing QA teams in a remote or distributed work environment
• Strong communication and interpersonal skills, with the ability to confidently advocate for QA priorities and best practices to both internal and external teams
• Expertise in QA methodologies, tools, and processes for both manual and automated testing
• Experience with REST API testing tools like Postman
• Comfortable working in Agile environments and contributing to sprint planning and retrospectives

Responsibilities

• Own and evolve the QA process, ensuring best practices in manual and automated testing
• Lead, mentor, and grow a remote team of QA engineers
• Conduct regular one-on-ones, performance reviews, and career development planning
• Support hiring and onboarding of new QA team members
• Define quality benchmarks and ensure consistent application across all client projects
• Collaborate closely with project managers, developers, and product owners to align quality goals
• Champion automation frameworks and strategies to reduce manual testing and increase efficiency where appropriate
• Oversee performance, regression, integration, and exploratory testing initiatives
• Identify and document defects clearly and support issue resolution through the development lifecycle
• Partner with Software Engineering to support DevOps, CI/CD pipelines, and shift-left testing strategies
• Work with Client Success and Delivery teams to ensure QA efforts align with client expectations and timelines
• Help integrate QA early into the software development process to catch issues proactively

Preferred Qualifications

• Experience with Azure DevOps, CI/CD pipelines, and cloud-based QA environments
• ISTQB or similar QA certifications
• Background in .NET or Microsoft stack projects
• Proficiency in test automation frameworks (e.g., Selenium, Cypress, or similar)

Benefits

• Work from home or work remotely from anywhere you want
• Flexible work schedule meaning you can work regular hours or whenever you work best
• Work-life balance is essential and highly valued at Emergent Software. If you choose to work more than 40 hours, you’ll be compensated for the extra work!
• 100 hours per year to focus on your professional development . We invest in your growth!
• Profit sharing bonus means as we’re successful, you’re successful
• Excellent benefits package including medical insurance, dental, vision, 401(k) matching, FSA, disability, life insurance, and paid parental leave
• Medical Insurance: up to 80% of your monthly medical premium (HSA options available)
• HSA Contribution: up to $144/month
• Dental & Vision Insurance: up to 50% of your monthly dental and vision premium costs
• 401(k) plan: company match up to 4% of salary
• Profit sharing bonus: up to 15% of salary paid quarterly
• Extra compensation: get paid extra for work over 40 hours/week
• Employee referral & customer referral bonuses
• Flex Spending Account (FSA) for Dependent Care & Healthcare Costs
• Dependent Care FSA Contribution: $90/month
• Short Term Disability: $500/week for 12 weeks
• Long Term Disability: up to $6,000/month
• Group term life and AD&D insurance: $50k
• PTO, standard holidays, 2 floating holidays
• Paid parental leave: 2 weeks
• Staff development program: 100 hours/year plus training costs