Quality Assurance Specialist

Summary

Join Dane Street as a QA Specialist and play an integral role in reviewing and ensuring the timely completion of physician reports. You will be responsible for communicating with clients and physicians, evaluating report quality, and ensuring compliance with all client and jurisdictional standards. The role involves clarifying ambiguous questions, coordinating addendum requests, and following up on missing information. You will also review reports for accuracy, format, and adherence to client-specific requirements. Additionally, you will participate in process improvement initiatives and may provide oversight to team members. Dane Street offers a comprehensive benefits package.

Requirements

• Present exceptional communication skills with a clear understanding of company business lines
• The ability to apply critical thinking, manage time efficiently and meet specific deadlines
• Computer literacy and typing skills are essential
• Supply and support their own internet services
• Maintaining an uninterrupted internet connection is a requirement of all work from home position

Responsibilities

• Provides regular report status updates to the client
• Evaluates the Quality of physician’s report and determines if the report will meet all client and jurisdictional standards; the QA Specialist is also responsible for ensuring that the clinical rationale supports the physician’s determinations
• Clarifies ambiguous report questions with clients
• Distribute final report back to client according to client specific requirements
• Receives, coordinates & executes all aspects of clarification & addendum requests from the client
• Participates in phone calls OR meetings with client(s) when a report is in question
• Follow up with the client for any missing information that is pertinent to the referral
• Works directly with physicians to ensure that all client questions are answered and supported by clinical rationale
• Conduct regular follow up with the physician or their office staff to ensure an on-time delivery of the report
• Compose and provide verbal or written feedback to the doctor regarding report quality
• Compose and provide verbal or written requests to the physician or their office staff for clarifications
• Receive written or verbal confirmation from the physician that a report has the doctor’s approval and ensures the doctor provides his/her signature for the final report
• Review each physician report for data accuracy including spelling, grammar & punctuation
• Responsible for ensuring that all state requirements for reporting are met
• Responsible for report format and adhering to each client’s specific requirements
• Must ensure that all client special handling instructions with regard to report completion and delivery are met
• May provide oversight to the work of the team members
• Continuously improves processes that help to facilitate better turnaround time, peer to peer success rates and lessens returned reports by clients for clarification purposes, ultimately resulting in higher client satisfaction
• Responsible for the final approval on cases for release to the client
• Will act as a liaison and coordinate quality issue reports along with all new reviewer reports with the VP of Clinical Operations
• Other duties & special projects, as assigned and based on business needs

Preferred Qualifications

• An Associate’s Degree or Bachelor’s Degree is preferred
• Business experience in a healthcare and/or insurance setting is preferred

Benefits

• Medical, dental, and vision coverage for you and your family
• Voluntary life insurance options for you, your spouse, and your children
• Other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans
• Basic life insurance, short-term disability, and long-term disability coverage at no cost
• Paid time off policy
• 401k plan with a company match
• Apple equipment and a media stipend are provided for remote workspace