Remote Quality Assurance Specialist

Summary

The job is for a Quality Assurance Manager at Havenpark Communities, a rapidly growing company with a unique culture. The role involves ensuring operational compliance, developing QA metrics, reviewing credits, performing quality assurance monitoring, collaborating with Acquisitions, managing site visits mystery shopping, and effective business partnering. The qualifications required include travel, property management experience, communication skills, analytical skills, teamwork, training abilities, motivation, goal-orientation, prioritization skills, and computer software knowledge.

Requirements

• Willingness to travel up to 25% of the time
• Experience in property management
• Excellent oral and written communication skills
• Strong analytical and problem-solving skills; Strong attention to detail with exceptional time-management skills
• Team-oriented with an exceptionally strong work ethic
• The ability to train and coach in one-on-one situations, as well as group settings
• Motivated to help others, self-motivated, and able to work with minimal supervision
• Goal-oriented with the ability to effectively prioritize
• Strong knowledge of computer software programs, such as Microsoft Office and HubSpot, Salesforce, or other CRMs

Responsibilities

• Ensure Operational Process and Policy Compliance (~60% of time)
• Develop daily, weekly, monthly, and quarterly QA metrics and reporting
• Develop in-person and virtual community audit procedures for both Field Leadership and Home Office QA use
• Review and approve credits for all properties to ensure resident account accuracy
• Perform quality assurance monitoring for all community operations
• Develop and maintain a thorough knowledge of community operations through understanding Havenpark’s policies and best practices
• Collaborate with Acquisitions in the onboarding of new communities from a QA viewpoint
• Manage Site Visits Mystery Shopping and Sales & Leasing Mystery Shopping
• Ensure Effective Business Partnering with Field Leadership and Home Office (~40% of time)

Benefits

• Competitive salary
• Comprehensive health benefits
• Generous PTO
• Paid holidays
• 401(k) with a 6% company match
• Opportunities to learn, develop and sharpen their skills