Quality Assurance Specialist
closedOne Medical
π΅ $40k-$64k
πRemote - Worldwide
Job highlights
Summary
Join One Medical, a primary care solution challenging the industry status quo, as a Quality Assurance Specialist. You'll help meet patient promises of outstanding quality of care and access by auditing and ensuring quality interactions with members. Use The One Medical Performance System (TOPS) and CI-CARE framework to develop feedback that ensures One Medical is a great experience for both patients and team members.
Requirements
- At least 1 year of experience as a quality assurance auditor
- Strong written and verbal communication skills with the ability to express yourself clearly, using language with precision
- Participation in process improvement efforts, policy and compliance changes
- Experience in healthcare, particularly in collaboration with clinicians, is highly desirable
- Experience with RingCentral / Nice-InContact QM a plus
- Familiarity with G Suite and Electronic Health Record systems are a plus
Responsibilities
- Evaluate, document and analyze patient calls and interactions for operational compliance
- Score, audit and provide feedback to other support teams to help model the ideal patient/member experience, leveraging CI-CARE
- Engage patient care support teams to solve quality problems, escalating systemic issues in huddles and facilitating other meetings as necessary
- Help to identify and provide solution performance trends for support specialists
- Assist in development and implementation of quality scoring and calibration
Benefits
- Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
- Competitive Medical, Dental, and Vision plans
- Free One Medical memberships for yourself, your friends and family
- Pre-Tax commuter benefits
- PTO cash outs - Option to cash out up to 40 accrued hours per year
- 401K match
- Credit towards emergency childcare
- Extra contributions toward maternity and paternity leave
- Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
- Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
This job is filled or no longer available
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