Quality Assurance Specialist

Summary

Join Ten Group as a Norwegian & Swedish-speaking Quality Assurance Specialist! You will be responsible for overseeing QA processes, driving service improvements, and collaborating with training teams. This role requires a Bachelor's degree or equivalent, 3+ years of experience in premium hospitality, and 2+ years in a similar QA role. Proficiency in English, Norwegian, and Swedish is essential. Ten Group offers a competitive salary, hybrid or remote work options, paid time off, paid sabbaticals, and various other benefits.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• Minimum 3 years working experience for a premium Hospitality, Hotel, Travel or Leisure company
• Minimum 2 years experience working in a similar role
• Proficiency in English and Norwegian and Swedish , both written and spoken
• Communication: Confident and persuasive with excellent verbal and written communication skills for effective interaction with clients, management, and business partners. P rofessional Norwegian and Swedish language skill with at least C1 proficiency based on the Common European Framework of Reference for Languages (CEFR)proficiency
• Member Advocacy: Passionate about service delivery standards, demanding excellence on behalf of our members
• Tactful: Ability to maintain good relations and show consideration for others
• Discretion: Capable of handling sensitive and confidential matters with care
• Common Sense: Ability to apply practical understanding to carry out detailed but straightforward instructions
• Responsibility: Accountable for one’s conduct and performance
• Independence: Self-motivated with the ability to work independently with minimal supervision
• Attention to Detail: Keen eye for minute details in projects or tasks
• Time Management: Efficient in organizing and completing work within given deadlines
• Project Management: Skilled in organizing and directing projects to completion
• Multitasking: Ability to handle multiple priorities simultaneously
• Accuracy: Committed to performing work accurately and thoroughly
• Computer Proficiency: Advanced skills in MS Office, CRM tools, and internet applications

Responsibilities

• Manage QA Processes: Oversee the QA process, ensuring calls and requests are monitored and scored monthly. Document and feedback findings, and create regular QA reports
• Drive Service Improvements: Coach teams based on QA findings, participate in forums to identify improvement opportunities, and implement solutions. Assess success through targeted audits
• Collaborate and Train: Work with training teams to align on expectations, deliver practical training, and create coaching materials

Benefits

• A competitive salary depending on experience
• Hybrid working . You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too
• Paid time away from work . Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them
• Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards . Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car)
• Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use
• Safe & secure offices in the Foreshore with complimentary off-street parking for this in-office days
• Genuine career opportunities within a dynamic and international company