Quality Control Auditor

Summary

Join KENTECH Consulting Inc., an award-winning investigative company, as an Investigative Audit Team Lead. You will be responsible for quality control of reports, monitoring the investigative auditing team, ensuring report completeness, and maintaining excellent communication. This role requires strong communication, organizational, and problem-solving skills, along with experience in research or quality control. A Bachelor's degree is preferred, but not required. The position offers a flexible remote work schedule, competitive pay, and benefits including health, vision, dental, and 401k.

Requirements

• 2+ years of experience in a research, customer service, or quality control environment
• Accurate Typing Skills 50+ wpm
• Metric and goal Driven
• Excellent stress management skills
• Strong written and oral communications skills
• Proficient in computer applications used in the office
• Ability to problem-solve and provide solutions independently
• Ability to meet tight time-sensitive deadlines
• Thorough understanding of generally accepted investigative standards
• Investigative and analytical skills, catching discrepancies and things that don't add up in an investigation
• Ability to understand background investigative records
• Ability to review company documentation to complete audits promptly and proficiently
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Ability to complete work within a specified time frame
• Background in report writing

Responsibilities

• Tasked with quality control of reports companywide
• Monitor the investigative auditing team reports while consistently staying at 95% or higher for quality
• Confirming all investigative requirements, clerical information, and required content is included in reports
• Maintain excellent communication and professionalism at every level
• Organizing Teamwork, communicating goals with the team
• Accountable for team and self
• Self-initiative and proactive communication
• A clear understanding of managing a caseload
• Managing project progress and Reporting progress to stakeholders
• Motivating team members to accomplish their goals
• Representing and advocating for team needs
• Nurturing team member strengths and identifying areas for improvement
• Clarifying Metrics and using smart goals
• Collaborates with other auditors to ensure the company's adherence to acceptable standards
• Update any report template changes and also communicate changes to the KENTECH team
• Assigns and plan different segments of the audit to task team members
• Collects all documentation necessary for reporting and audits
• Identifies any deficiencies within the auditing process and meets with appropriate staff to resolve such deficiencies
• Managing conflict resolution and problem-solving when issues arise
• Supplies the team with timely updates and notifications of any delays
• Understands the court system and terminology and interprets results
• Communicates effectively with team and Researches and retrieves information provided using various websites
• Reports audit findings
• The Investigative Audit Team also creates, updates, and maintains procedural manuals
• The Investigative Auditing team coaches and assists team members with development and improvement in reporting
• Monitor teams performance
• Ability to identify training needs and define training programs
• May be required to work day, weekend, or overtime to accomplish goals
• Display tech-savvy skills to new technologies
• Locate information and documents quickly and accurately, following applicable laws and procedures
• Excellent time management skills

Preferred Qualifications

Bachelor's Degree preferred (Criminal Justice, Pre-Law, Paralegal, or Political Science)

Benefits

• Flexible Remote Work Schedule
• Full-time
• Health, Vision and Dental
• 401K
• Starting at 15.00/HR