Remote Quality Manager

Summary

Join our team as an experienced Quality Manager to collaborate with internal functions, conduct data analysis, and develop proactive mitigation strategies.

Requirements

• Experience in managing quality control/quality analysis organization or leading cross-functional quality improvement projects and teams in a dynamic environment
• 5+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, Etc.)
• Proven track record of collaborating with cross-functional teams to produce results
• Demonstrated ability to perform well in a rapidly changing and global team
• Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential
• Experience with Tableau/Power BI or other similar tools is a plus
• Excellent communication skills
• Excellent Data Analytic skills
• Strong critical thinking and exceptional problem-solving skills Proven track record of breaking down complex process and identifying key pain points in order to deliver business improvements
• Quality certification (e.g., Lean Six Sigma, TQM, etc.) a plus
• Project management certification (PMP, Prince2, etc.) is a plus

Responsibilities

• Implement a clear overall quality strategy with scalability allowing efficient monitoring of quality metrics and proactively surface issues effectively to define appropriate continuous improvement programs
• Passionately tell the story of why Quality matters, build consensus, and inspire others to move fast on fixing problems
• Effectively manage internal and external stakeholders
• Drive accountability with team leads and their teams to meet quality performance goals ensuring program standards are met week-over-week
• Assess and prioritize the top-quality issues affecting projects across all levels
• Quantify business cases and drive cross-functional partners to change systems, processes, and policies to achieve better outcomes
• Drive investigation of quality issues with proactive and effective mitigation
• Find creative workarounds for quality issues
• As new Content Policies are being developed and prototyped, provide details around the impact of the policy change to the project and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content review actually takes place
• Help assess/outline training for contributors on new or changing Content Policies as well as “refresher” training on existing Content Policy as-needed
• Actively review decision accuracy audits to ensure consistency and alignment with project objectives and guidance
• Manage investigations of quality escalations to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, etc
• Conduct deep dives, identify error trends, root causes, and risks to the project with effective quality mitigation actions outlined