Remote Repair Quality Manager

Summary

Lime is hiring a Repair Quality Manager for their Operations Excellence team. The role involves improving hardware reliability, repair compliance, and standardization initiatives globally. The ideal candidate should have experience in an evolving startup environment, data analytics proficiency, and at least 5 years of leading improvement methodologies such as Lean and Six Sigma.

Requirements

• Bachelor’s Degree in business administration, finance, industrial engineering, mechanical engineering, or a related field
• Minimum of 5 years leading improvement methodologies such as Lean and Six Sigma in an operational environment

Responsibilities

• Deep dive in data led-opportunities for hardware reliability, repair compliance and standardization initiatives
• Significantly contribute to the planning process, often leading the development of OKRs, roadmaps, and budgets
• Partner, influence and help implement training, quality standards and processes with cross-functional teams on training, hardware and compliance
• Build a culture of compliance in our warehouse teams where repair SOPs are challenged and systematically improved. Serve as a HW subject matter expert for our products
• Provide Maintenance and Hardware Feedback between Local Ops and our Global Service Center
• Continuously improve compliance and quality metrics both on the warehouse floor as well as transactional by collaborating with multiple functions such as product, compliance and mechanic managers

Preferred Qualifications

• Master’s Degree in management or operations
• Lean certification

Benefits

• Competitive salaries, performance-based annual bonus and pre-IPO equity
• Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps
• Flexible vacation policies with ample paid holidays tailored to country of residence
• Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood
• Support for retirement and financial goals with unlimited access to financial advisors
• Unlimited, complimentary use of our vehicles in hundreds of cities around the world
• Professional growth opportunities through quarterly learning days and top-tier tools
• Opportunities to connect across teams and locations to network, socialize and volunteer
• Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions
• Consistent recognition of great work through meaningful rewards and career advancements