Summary
Join Sword Health in their mission to free two billion people from pain by working on a team of 800+ talented colleagues across two continents. As a detail-oriented individual with a passion for excellence, you'll collaborate with cross-functional teams to implement and execute robust testing strategies, driving the delivery of top-notch solutions.
Requirements
- A bachelor's degree in a hardware or software engineering discipline
- 3 years experience in an electronics company manufacturing at scale
- Obsessed with quality and customer experience
- Hands-on hacker with ability to design and build basic test fixtures using programmable kits such as Arduinos
- Advanced DOE skills, capable of developing functional testing programs based on engineering / user requirements
- Analytical thinker who can gather or create the information necessary to make data-driven quality and process improvements decisions
- Naturally curious and methodical engineer capable of doing root-cause analysis of failure modes across hardware, electronics, and software
Responsibilities
- Work with the customer experience team to triage field complaints, and identify opportunities to improve the experience
- Conduct root cause analysis of field failures and verify through controlled experiments
- Collaborate with engineering teams to develop and execute QA test plans that improve quality by design
- Execute Beta testing in the field for Continuous Improvement and NPI programs
- Own quality inspection and testing within SWORDβs refurbishment center
- Document key manufacturing test data requirements within our Quality Management System
Benefits
- Comprehensive health, dental and vision insurance*
- Equity shares*
- Discretionary PTO plan*
- Parental leave*
- 401(k)
- Flexible working hours
- Remote-first company
- Paid company holidays
- Free digital therapist for you and your family